Corps Team
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Gena Gonzales
Customer Service Representative
Posted: 09/16/2024
2024-09-16
2024-11-08
Employment Type:
Contract
Industry: Manufacturing
Job Number: 17111
Field of Expertise: Customer Support
Remote Friendly: No
Job Description
Our client, a leader in the power sports industry, is seeking an experienced Customer Service Representative for a 6+ month contract assignment in Rigby, ID. This role is fully onsite and open to local candidates only.
Essential Function
The Customer Service team is an elite set of members engaged to uphold the integrity of the KLIM Brand. This position is full-time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner.
Duties and responsibilities
Qualifications
Essential Function
The Customer Service team is an elite set of members engaged to uphold the integrity of the KLIM Brand. This position is full-time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner.
Duties and responsibilities
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
- Being the key point of contact for consumers regarding product and technical questions
- Responding professionally and promptly to all customer enquiries/requests including returns, warranties and exchanges
- Proactively managing the order fulfillment process for our customers
- Acquire a broad knowledge of ordering and service procedures across all customers
- Managing work flow with consideration of delivery deadlines
- Identifying opportunities for improving sales and services
- Order management: order entering, order scheduling, order confirmation and order adjusting for KLIM dealers and individuals
- Handling customer inquiries and resolving complaints while analyzing situations to determine best use of resources
- Accomplishes all tasks as appropriately assigned or requested.
Qualifications
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- The creative ability to think on your feet and experience thinking outside of the box.
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues.
- May resolve problems within established practices.
- Provides guidance to multi levels throughout the internal organization and external customer base.
- Cheery, energetic and confident individual with dependability, diligence and a great attitude.
- High school diploma required
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals (with the use of a calculator).
- Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers.
- Strong telephone, email and computer skills. Ability to type at or above 50 WPM.
- Impeccable organization with attention to detail.
- Ability to quickly gain thorough product knowledge.
Meet Your Recruiter
Gena Gonzales
Senior Recruiting Consultant
Gena has joined Corps Team with eight years of recruiting experience in several industries such as Engineering, Marketing, Healthcare, IT, Human Resources. She also has experience in start-up and corporate environments with consultative full life cycle recruitment background, administrative support and HR background. She is skilled at building relationships with employees across all levels of an organization, multitasking and adapting to meet any changing organizational needs. Gena has a Bachelors degree in Journalism and a minor in Speech Communications.
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Ready to discover exciting job opportunities in the charming town of Rigby, Idaho? Nestled in the picturesque state of Idaho, Rigby offers a blend of serene landscapes and vibrant community life, making it an ideal place to grow your career. With its close proximity to stunning attractions like Yellowstone National Park and the Teton Mountains, Rigby provides a perfect balance of work and play. Explore job listings in this inviting locale and immerse yourself in local gems like the Jefferson County Historical Society and the Rigby Pioneer Museum. Don't miss out on the chance to be part of Rigby's bustling job market and welcoming community!