Operations Associate
Job Description
Recruiting and staffing of this is being handled by Corps Team on behalf of our client. This is direct hire full time, hybrid position with a full benefits package and an excellent work-life balance. Candidates must be based in the Northern Virginia area and able to work in the office in Alexandria, VA two days per week.
We are seeking a driven, professional and energetic team member with at least 1-3 years of operations, customer service, and event communication experience who seeks a fantastic opportunity for professional growth and entry into the agile business world. The Operations Associate will jump into a fast-paced position with a diverse range of responsibilities.
Your role may grow to include training operations, IT systems, client support, benefits management and marketing. Organizational skills and the ability to work independently will play a key role in this position.
The Operations Associate will jump into a fast-paced position with a diverse range of responsibilities that include:
- Customer service – answer phones and email questions related to training events
- Digital operations – work as part of a team to register students, apply discounts, and support our students
- Virtual training support – act as a technical co-host to support our online training events
- Customer relationship support – work as a team to connect with customers and ensure customer satisfaction
- Community engagement, engagement with the agile and lean community through online and in person conferences, user groups and meetups
- Office operations – As a key holder, support all aspects of office operationsÂ
- Training event support – includes communication, catering coordination, logistics and materials set up
- Other: Operational tasks to support our team as requested
Our ideal candidate has these self-managing qualities:
- Detail-oriented with an independent capacity for follow through
- Comfortable with change in a fast-moving, dynamic environment with a bias towards action
- Exceptional communications skills, especially with professional email
- Highly collaborative and team-oriented, especially in a virtual environment
- Highly developed sense of integrity and commitment to customer satisfaction
- Strong decision-making and analytical abilities
- Strong technical skills are a huge plus – proficiency with the Microsoft Office and Google suites, as well as collaboration tools like Zoom, etc.
- Paid Federal Holidays
- Paid vacation and personal leave
- Paid family / parental leave
- Health, dental and vision insurance
- Short term disability insurance
- 401k with 3% company contribution
- Laptop and all office productivity tools provided
- Work remotely the majority of the time
- Quarterly bonuses based on company performance
Meet Your Recruiter
Jennifer Bainbridge
President, Washington D.C.
Jennifer Bainbridge owns and operates the Washington D.C. and Northern Virginia franchises of Mom Corps, Inc., after spending many years in IT Leadership in the computer software, telecommunications and financial services industries. Jennifer has extensive experience in all areas of the software development lifecycle with an emphasis on Agile practices and software quality. With this expertise, she has regularly led seminars and classes on evolving IT technology. She also has extensive international management experience including offshore and nearshore IT staffing solutions. Jennifer has been with Corps Team since 2009. During that time she has been a frequent speaker and subject matter expert on hiring best practices and work-life synthesis. She currently serves on the board of Northern Virginia SHRM. Bainbridge graduated with an MBA from the College of William and Mary and a BA from Barnard College.