Operations Support Associate
Job Description
Summary:
The Operations Support Associate supports sales and branch operations by managing data analysis, cleansing, and administrative processes that ensure customer contracts, billing, invoicing, and issue resolution are handled efficiently. The role spans multiple business units and is vital to maintaining accurate documentation, timely payments, and positive customer experiences.
Key Responsibilities:
- Perform standard and non-routine tasks to resolve customer issues.
- Review, analyze, and cleanse data for accuracy.
- Collaborate with internal and external stakeholders.
- Provide on-site support at service centers as needed.
- Manage exception reporting for flagged purchase orders.
- Resolve order processing issues from third-party processors.
- Create and process customer orders in SAP for quoted jobs/installs.
- Submit invoices through vendor portals, ensuring system compatibility.
- Support customer master data workflows as required.
- Ensure safe work practices and customer-focused service delivery.
- Demonstrate accountability, innovation, teamwork, and results-driven performance.
- High school diploma plus 2 years’ experience, or bachelor’s degree with comparable capability.
- Strong analytical, problem-solving, organizational, and communication skills.
- Proficiency in Microsoft Office, ERP systems, CRM, and field service applications.
- Ability to work independently with minimal supervision while also thriving in team settings.
- Strong grasp of business concepts, IT tools, and data analytics.
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Meet Your Recruiter
Kirsten Overlee
Senior Director Recruiting
Kirsten is a highly strategic, results oriented Senior Director of IT Recruiting with more than 20 years of experience attracting and retaining top quality candidates. She currently leads our outstanding IT and Engineering recruiting team and handles account management for some of Corps Teams top clients.
Prior to Corps Team, Kirsten was a Sr Recruiter for two well-known IT Staffing Firms and a Corporate Recruiter for MedImpact Healthcare Systems, Western Digital and Texas Instruments. Kirsten brings a unique expertise to the table based on her diverse recruiting background and has gained a reputation as a no-nonsense recruitment professional. Kirsten can draw upon a diverse history in Talent Acquisition, “Needle in a Haystack”, sourcing, recruitment and screening, Executive Search, Client Relationship Management, Account Management and Client Retention. Kirsten is an active professional member of SHRM and possesses a Bachelor of Business Administration with an emphasis in Management Information Systems. Kirsten has been with Corps Team for over ten years.