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Service Desk Systems Analyst

Jacksonville, FL 32202

Posted: 06/25/2024 Employment Type: Contract Industry: Financial Services Job Number: 17037 Field of Expertise: InformationTechnology Remote Friendly: Hybrid Work Schedule

Job Description

Our client, a diversified financial services company providing banking and investing services, is seeking a Service Desk Systems Analyst for a 12+ month contract role located in Jacksonville, FL. This role is hybrid with 4 days onsite per week.

 About the Role:
The ITSM Sr Systems Analyst will be responsible for managing and supporting the organization's ITSM platform and associated processes. This role involves overseeing the ITSM platform, ensuring timely resolution of technical issues, maintaining system efficiency, and documentation of processes and procedures.

Key Responsibilities:
System Administration of ITSM Platform:
  • Maintain and manage the ITSM systems, including servers, workstations, and network devices.
  • Perform regular system maintenance, updates, and patches to ensure optimal performance and security.
  • Monitor system performance and address any issues proactively.
Documentation and Reporting:
  • Maintain detailed documentation of ITSM system operations, issues, and resolutions.
  • Generate regular reports on ITSM performance, user satisfaction, and system health.
  • Develop and update technical documentation, user guides, and FAQs.
Application Technical Support:
  • Provide advanced troubleshooting and technical support for ITSM hardware, software, and network issues.
  • Assist in the diagnosis and resolution of complex technical problems.
  • Escalate issues to appropriate internal or external resources as necessary.
User Support:
  • Act as a point of contact for users experiencing technical difficulties with the system.
  • Ensure all support requests are logged, tracked, and resolved in a timely manner.
  • Provide training and guidance to users on ITSM system use and best practices.
Collaboration and Communication:
  • Work closely with other IT team members to ensure seamless integration and support of IT services.
  • Communicate effectively with users, management, and stakeholders regarding technical issues and service improvements.
  • Participate in team meetings and contribute to the continuous improvement of IT services.
Project Management:
  • Lead and participate in a major system upgrade to a cloud solution.
  • Coordinate with vendors and third-party service providers for system maintenance and support.
  • Ensure project milestones and deadlines are met.
Pay Rate: $52.31 - $55.56/ hour

Meet Your Recruiter

Gena Gonzales
Senior Recruiting Consultant

Gena has joined Corps Team with eight years of recruiting experience in several industries such as Engineering, Marketing, Healthcare, IT, Human Resources.  She also has experience in start-up and corporate environments with consultative full life cycle recruitment background, administrative support and HR background. She is skilled at building relationships with employees across all levels of an organization, multitasking and adapting to meet any changing organizational needs. Gena has a Bachelors degree in Journalism and a minor in Speech Communications. 

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