Senior Quality Analyst- Banking
Job Description
Job Duties
The Senior Quality Analyst- Banking assesses the quality of the performance of call center associates who deal with existing and potential customers. Under general supervision, this job measures and analyzes call center performance and customer information management practices versus established benchmarks to ensure customers are receiving quality customer support.
- Evaluates customer information management systems and processes across all channels to ensure customer data integrity and privacy.
- Prepares reports and feedback on quality findings for distribution to supervisors/team leaders.
- Performs quality checks on all written and electronic correspondences.
- Bank product knowledge
- Strong written communication skills
- Critical thinking and time management skills
Meet Your Recruiter
Danielle Potschantek
Senior Recruiting Consultant
Danielle joins Corps Team as a Senior Recruiting Consultant with over 20 years of Human Resource and Recruiting experience both on the staffing side and the corporate side. Danielle has experience managing the full recruitment lifecycle and developing efficient procedures to identify high-quality candidates. She has recruited for all levels in the organization and across multiple industries including technology, software, consulting, finance, and medical technologies.
Danielle is passionate about building strong relationships with her clients and matching high-caliber candidates to their open positions. Danielle is a member of SHRM and is a certified trainer in behavioral-based interviewing. She holds a Bachelor's degree from William Paterson University in Elementary Education and a Master’s degree from Fordham University in Human Resources Education.