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Adventure Support Representative

Minneapolis, MN 55442

Posted: 12/29/2025 Employment Type: Contract Industry: Retail/Consumer Goods & Services Job Number: 17768 Field of Expertise: Customer Support Remote Friendly: Hybrid Work Schedule

Job Description


Our client, a leader in the power sports industry, is seeking an experienced Adventure Support Representative for a 6+ month contract assignment in Plymouth, MN.  This role is hybrid.

Job Summary:
As a member of the Service and Operations Support Team, the Adventure Support Representative (ASR) – Tier 1 will support Outfitter and Dealer daily operations. The ASR – Tier 1 is responsible for providing first line outfitter support by phone and email and escalating as appropriate. The Adventure Support Representative Team is dedicated to delivering exceptional customer experiences.

Essential Duties & Responsibilities:
  • Outfitter Support
  • Operate as the first point of contact for Outfitters (B2B) via CRM and phone system.
  • Ensure timely and accurate responses to daily Outfitter program inquiries.
  • Provide ad-hoc training to Outfitters related to adventure tools and processes such as MPWR Book, MPWR Learn, Check In/Out Process, Insurances, Accounting, and Program policies.
  • Communicate pertinent information about Outfitters/Members to leadership team. Details may include competitive intelligence, expansion and growth initiatives, marketing activities, and support trend/concerns.
  • Ability to recognize unique situations and escalate as needed.
  • Partner with Regional Account Managers to build long-term relationships.
  • Work collaboratively and cross functionally with all internal teams.
  • Perform other tasks as assigned.
  • Member Support
  • Provides a premium experience for the membership program. Empowered to resolve issues and deliver solutions that create positive customer interaction.
  • Operates as the first point of contact for customer support; handling inquiries and requests from members and handing off leads to the Sales team.
  • Facilitates member reservations; familiar with catalog offerings, knowledgeable of process and requirements, maintains accurate reservation data, and supports member bookings.
Xchange Team Support
  • Tier 1 support for the Xchange team via case platform.

Internal Team Support
  • Assist internal teams on data entry and other ad-hoc projects.

Skills, Knowledge, & Experience:
  • Bachelor’s degree in business or related field is preferred.
  • Must be open to working nights/weekends (as scheduled).
  • Customer service experience.
  • Strong attention to detail.
  • Ability to understand and follow process flows, while challenging the status quo in an effort to improve the overall program.
  • Must be able to build rapport in verbal and written communications.
  • High performer that takes initiative with the ability to anticipate the needs of the customer.
  • Must be able to negotiate challenges, remove barriers, and work through issues.
  • Superior interpersonal skills. Ability to work professionally and effectively with a diverse group of individuals, building strong relationships with Outfitters and team members, and resolve conflicts or concerns as they arise.

Pay Rate $22 - $24 per hour.
 

Meet Your Recruiter

Brigid Lipps
Recruiting Manager

Brigid is the Recruiting Manager for Corps Team and has been with the company for 13 years. She is a PHR, SHRM-CP, and HR Generalist certified professional with over 20 years of Recruiting and HR experience. She is driven to make a difference in the lives of candidates and clients by connecting great talent with great companies.

Brigid leads a team that recruits nationally across various industries and for positions in Human Resources, Accounting & Finance, Sales & Marketing, Administration, Management, and more. She received her Bachelor’s degree from Mount St. Joseph University and stays up to date on recruiting trends through continuous education from her certifications.

Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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