Associate Customer Service Representative (Remote)
Posted: 09/09/2026
Employment Type:
Contract
Industry: Professional Services
Job Number: 18061
Field of Expertise: Customer Support
Remote Friendly: Fully Remote
Job Description
Our client, a water technology provider, is seeking an Associate Customer Service Representative for a 3 month contract opportunity. This role is remote, but candidate must be available to travel to the worksite closest to them for training and occasional meetings. Candidate must be flexible to work between the hours of 7 AM and 8 PM.
The Associate Customer Service Representative is an entry-level individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.
Core Responsibilities
Education:
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The Associate Customer Service Representative is an entry-level individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.
Core Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and other channels.
- Process customer orders, service requests, and required documentation.
- Manage incoming and outgoing calls for both internal and external customers.
- Collaborate with internal teams to resolve customer issues or fulfill requests.
- Enter or update service order requests; provide order confirmation to customers.
- Follow established procedures and company policies in daily tasks.
- Process customer payments and provide proof of payment as needed.
- Provide invoices or generate customer-specific reports upon request.
- Ensure adherence to department standards and service metrics.
Education:
- High school diploma or equivalent and at least 1 year of customer service or related work experience
- Associate’s degree with demonstrated capability in a comparable role
- Excellent time management, organizational, written and verbal communication skills
- Analytical problem solving and sound decision-making abilities
- Ability to manage difficult or sensitive situations with professionalism
- Willingness to learn and improve processes
- Strong multitasking skills using various communication channels
- Friendly, detail-oriented, and customer-focused approach
- Basic computer and data entry skills
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Meet Your Recruiter
Trista Wearing
Senior Director Recruiting
Trista joined Corps Team in 2006. She is a results-oriented Talent Acquisition professional with 20 years of Recruiting, Account Management and HR experience. Trista received her bachelor's degree in Human Ecology with a minor in Business Administration from The University of Tennessee. She is dedicated to delivering exceptional service and consistently amazes our clients with her ability to find the "purple squirrel" (the one in a million candidate for the job).