Associate Omnichannel Ops Analyst
Posted: 07/29/2026
Employment Type:
Contract
Industry: Retail/Consumer Goods & Services
Job Number: 18023
Field of Expertise: Analyst/Quantitative
Remote Friendly: Hybrid Work Schedule
Job Description
Our client, a leader in the power sports industry, is seeking an experienced Associate Omnichannel Ops Analyst for a 6 month contract assignment in Plymouth, MN. This role is hybrid.
 JOB SUMMARY
As part of the Parts, Garments & Accessories (PG&A) team, the Associate Omnichannel Ops Analyst is an integral part of the E-Commerce team, with responsibility for the maintenance and improvement of daily order management and customer service operations. PG&A E-Commerce is one of the fastest growing teams at the company, but there is still huge potential for growth. This critical role will focus on delivering a seamless fulfillment and customer experience. The role will work closely with Fulfillment Experience team, Transportation, Polaris Dealers, Logistics, and Customer Service teams. The Associate Omnichannel Ops Analyst should possess strong problem-solving skills, be detail-oriented, demonstrate initiative, and maintain a customer-centric mindset.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Omnichannel Order Operations
Customer Operations & Knowledge Management
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 JOB SUMMARY
As part of the Parts, Garments & Accessories (PG&A) team, the Associate Omnichannel Ops Analyst is an integral part of the E-Commerce team, with responsibility for the maintenance and improvement of daily order management and customer service operations. PG&A E-Commerce is one of the fastest growing teams at the company, but there is still huge potential for growth. This critical role will focus on delivering a seamless fulfillment and customer experience. The role will work closely with Fulfillment Experience team, Transportation, Polaris Dealers, Logistics, and Customer Service teams. The Associate Omnichannel Ops Analyst should possess strong problem-solving skills, be detail-oriented, demonstrate initiative, and maintain a customer-centric mindset.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Omnichannel Order Operations
- Monitor the performance of all open orders on E-Commerce channels through daily reporting to ensure they follow the appropriate order path. Identify and document any discrepancies or issues for prompt resolution.
- Partner with Omnichannel Operations Analysts and Development teams to address technical order issues. Clearly articulate observed issues and their impact on order flow, the end customer and internal stakeholders to ensure effective resolution.
- Communicate with dealers via phone and email throughout the day to ensure they are maintaining their Ship to Dealer orders while simultaneously gathering program feedback. Document and share program feedback with Omnichannel Operations Analysts to ensure a closed-loop feedback process and support program enhancements.
- Demonstrate a sense of urgency when reacting to customer or dealer disruptions, prioritizing defects based on their impact to order flow. Clearly assess and escalate issues as needed to ensure timely resolution.
- Resolve order-related issues, bugs, defects for all E-Commerce channel orders to ensure seamless operations.
- Collaborate with dealers, drop shippers, inventory and logistics teams to resolve order issues promptly. Facilitate clear communication and coordination to maintain smooth processing and fulfillment.
- Own weekly metric reporting and analysis for operational processes and performance reporting.
- Owns and support monthly KPI reporting and operational deep-dive analyses in partnership with Omnichannel Operations analysts.
- Act as a backup to the Omnichannel Operations Analysts as needed.
Customer Operations & Knowledge Management
- Assist E-Commerce Customer Service representatives in resolving escalated customer order issues by providing system-based solutions and clear communication strategies for conveying policies to customers.
- Advocate for an exceptional last-mile customer experience by collaborating with Customer Service and other partners to ensure customer satisfaction throughout the delivery process.
- Monitor, triage, and respond to inquiries in all group Outlook inboxes that support our dealers and Polaris employees to resolve order and employee discount questions.
- Develop and deliver ad hoc training to the customer service team on E-Commerce policies & procedures. Write and edit customer service knowledge base articles to provide quick and efficient resolution resources for the team.
- Own customer service KPI reporting and performance analyses to ensure accurate and timely operational insights.
- Act as an integral team member in all new customer service initiatives and projects.
- Perform all other duties as assigned.
- 1-year of experience in E-Commerce, Order Management, Account Management, Analytics, Customer Service and/or other Operational Roles preferred.
- Bachelor’s degree in business or equivalent work-related experience.
- Proficient PC skills required, including Microsoft Excel, Word and PowerPoint.
- Solid math, analytical and problem-solving skills
- Demonstrated learning agility with the ability to quickly absorb new concepts, tools, and processes and effectively apply them in day-to-day operations.
- Demonstrated experience of customer focus, and a passion for keeping the customer first.
- Experience using reporting and analytics tools to identify trends, investigate operational issues and provide insights.
- Experience in cultivating and maintaining relationships inside and out of immediate team.
- Ability to work and manage through ambiguity, a self-starter.
- Ability to manage daily tasks and prioritize based on customer needs.
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