Banking Operations Specialist
Job Description
The Banking Ops Specialist II supports routine day-to-day operations of consumer and commercial banking. Under moderate supervision, this job performs administrative/transactional banking tasks such as assisting with service transactions, supporting multi-channel inbound referrals, verifying daily proofs and processing payments that sometimes require interpretation or deviation from standard procedures.
Key Responsibilities and Duties
- Answers service and referral calls and responds to customer questions and assists with service transactions.
- Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies.
- Validates accuracy of payments, tickets and online entries.
- Provides solutions to customer, branch or bank inquiries and escalates issues as necessary.
- Considers multiple resources and records when investigating customer inquiries.
- Enters transactions into CRT/PC and balances general ledger accounts.
- Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.
- Assists with subject matter expert project as requested.
- High School Diploma Preferred
- Two years branch experience
- Understanding of the account opening process.
- Know how to open and fund accounts: such as checking, savings, money market and CDs.
Meet Your Recruiter
Kirsten Overlee
Senior Director Recruiting
Kirsten is a highly strategic, results oriented Senior Director of IT Recruiting with more than 20 years of experience attracting and retaining top quality candidates. She currently leads our outstanding IT and Engineering recruiting team and handles account management for some of Corps Teams top clients.
Prior to Corps Team, Kirsten was a Sr Recruiter for two well-known IT Staffing Firms and a Corporate Recruiter for MedImpact Healthcare Systems, Western Digital and Texas Instruments. Kirsten brings a unique expertise to the table based on her diverse recruiting background and has gained a reputation as a no-nonsense recruitment professional. Kirsten can draw upon a diverse history in Talent Acquisition, “Needle in a Haystack”, sourcing, recruitment and screening, Executive Search, Client Relationship Management, Account Management and Client Retention. Kirsten is an active professional member of SHRM and possesses a Bachelor of Business Administration with an emphasis in Management Information Systems. Kirsten will be with Corps Team for ten years this July.