Banking Ops Specialist- Disputes
Job Description
Our client, a diversified financial services company providing banking and investing services, is seeking a Banking Ops Specialist- Disputes for a 4+ month contract role located in Jacksonville, FL. This role fully onsite.
The Banking Ops Specialist supports routine day-to-day operations of consumer and commercial banking. Under moderate supervision, this job performs administrative/transactional banking tasks such as assisting with service transactions, supporting multi-channel inbound referrals, verifying daily proofs and processing payments that sometimes require interpretation or deviation from standard procedures.
Key Responsibilities and Duties:
- Answers service and referral calls and responds to customer questions and assists with service transactions.
- Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies.
- Validates accuracy of payments, tickets and online entries.
- Provides solutions to customer, branch or bank inquiries and escalates issues as necessary.
- Considers multiple resources and records when investigating customer inquiries.
- Enters transactions into CRT/PC and balances general ledger accounts.
- Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.
- Knowledge of Regulation-E
- Experience processing disputes and recovering funds.
- 1 year of retail banking experience required with knowledge of handling disputes preferred.
Meet Your Recruiter
Brigid Lipps
Recruiting Manager
Brigid is the Recruiting Manager for Corps Team and has been with the company for 13 years. She is a PHR, SHRM-CP, and HR Generalist certified professional with over 20 years of Recruiting and HR experience. She is driven to make a difference in the lives of candidates and clients by connecting great talent with great companies.
Brigid leads a team that recruits nationally across various industries and for positions in Human Resources, Accounting & Finance, Sales & Marketing, Administration, Management, and more. She received her Bachelor’s degree from Mount St. Joseph University and stays up to date on recruiting trends through continuous education from her certifications.