CRM Engagement Specialist
Job Description
The CRM Engagement Specialist serves as the business liaison between the Wealth Distribution business and IT, supporting the processes associated with the Client Relationship Model (CRM) transformation strategy and execution. This job works closely with the business and key stakeholders to ensure the CRM is an effective tool to manage and grow existing and new relationships and monitor the client experience.
Key Responsibilities and Duties
- Supports the CRM transformation strategy and the execution of this strategy, with an emphasis on optimizing the technologies and processes to drive a seamless associate and client experience.
- Represents the Wealth Distribution business in reinforcing the need for the CRM transformation strategy to increase the integration and efficiency of technological partnerships and sales tools.
- Serve as a support liaison between Wealth Distribution leadership and IT partners within workstreams to drive innovation in technology tools & processes.
- Ability to work with minimal supervision and develops strong relationships with program leadership, sponsors, and workstream leaders.
- Supports leadership by staying connected to trends in the business and industry pertaining to the development of the CRM transformation strategy.
- Demonstrates ability to make recommendations of new techniques for addressing client needs and attracting new business.
- Monitors the associate and client experience through the CRM transformation.
- University degree preferred
- 5+ years of experience required; 7+ years preferred
Meet Your Recruiter
Trista Wearing
Senior Director Recruiting
Trista joined Corps Team in 2006. She is a results-oriented Talent Acquisition professional with 20 years of Recruiting, Account Management and HR experience. Trista received her bachelor's degree in Human Ecology with a minor in Business Administration from The University of Tennessee. She is dedicated to delivering exceptional service and consistently amazes our clients with her ability to find the "purple squirrel" (the one in a million candidate for the job).
Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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