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Contingent Digital Experience Journey Mapping Lead

Sandy Spgs, GA 30328

Posted: 06/16/2026 Employment Type: Contract Industry: Logistics Job Number: 17963 Field of Expertise: InformationTechnology Remote Friendly: Hybrid Work Schedule

Job Description

Our client, a package delivery and supply chain management company, is seeking an experienced Digital Experience Journey Mapping Lead for a 12+ month contract role in Atlanta, GA.  This role is hybrid.

Job Summary
The Digital Experience Journey Mapping Lead is a strategic, hands-on expert responsible for establishing and scaling journey mapping as a core organizational capability. This role acts as the SME who guides experience design, content strategy, and digital teams in designing customer-centric experiences grounded in journey insights. They will define standards, build methodologies, mentor teams, and recommend the tools and technology needed to embed journey mapping into daily workflows.

Job Duties
1. Journey Mapping Leadership & Framework Development
  • Establish the enterprise-wide standards, methodology, and governance for customer journey mapping.
  • Build scalable, repeatable processes that teams can use to design, maintain, and activate journey maps.
  • Create frameworks that connect journey insights to end-to-end digital experience design, content strategy, personalization, and performance metrics.
2. Upskill and Enable Experience Design & Content Strategy Teams
  • Train and mentor content strategists, UX designers, and digital partners on journey-led experience design.
  • Facilitate workshops and hands-on coaching to elevate team capability.
  • Provide best practices, templates, and playbooks to embed journey thinking across digital work.
3. Guide Experience Design Using Journey Insights
  • Partner with UX, content, research, and digital experience teams to ensure experiences are intentionally designed based on journey understanding.
  • Translate journey findings into recommendations for content structure, design patterns, message sequencing, and personalization triggers.
  • Ensure all digital experiences align to a clear, customer-first journey narrative.
4. Technology & Tools Strategy (Non-IT)
  • Evaluate and recommend journey mapping platforms and supporting solutions for visualization, collaboration, and activation.
  • Partner with analytics, research, and digital experience teams to select and operationalize the right tools.
  • Maintain the journey mapping tools ecosystem and ensure teams are trained and supported in using it.
5. Cross-Functional Alignment & Influence
  • Serve as the organization’s journey mapping SME across marketing, digital, research, content, operations, analytics, and customer teams.
  • Lead cross-functional workshops to identify friction points, moments that matter, and opportunity areas.
  • Influence roadmaps and planning by ensuring customer insights and journey data inform prioritization.
6. Insights Integration & Measurement
  • Collaborate with analytics, VOC, and research partners to incorporate quant + qual insights into journey maps.
  • Define journey-level KPIs and success metrics aligned with business goals.
  • Build processes to continuously update journey maps as new insights surface.

Minimum Requirements
  • 6–10+ years in UX, CX, digital strategy, service design, or experience design.
  • Demonstrated leadership in building or scaling journey mapping programs.
  • Exceptional facilitation, communication, and coaching skills.
  • Experience developing frameworks, standards, or operating models.
  • Proficiency with journey mapping and collaborative design tools.
Pay Rate $45.90 - $75.00/hour

Meet Your Recruiter

Melissa Krieg
Senior Recruiting Consultant

Melissa has 9 years of technical recruiting experience within IT, Engineering, and Professional Service industries. She thoroughly enjoys connecting and helping candidates & clients in finding the right fit. Melissa has a bachelor’s degree in social work with a minor in psychology from Southern Illinois University. 

Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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About Sandy Spgs, GA

Explore exciting job opportunities in Sandy Springs, Georgia, and discover a world of professional growth and fulfillment right at your fingertips. Located in Fulton County, just north of Atlanta, Sandy Springs offers a perfect blend of suburban charm and urban convenience. With a vibrant arts scene, including the Abernathy Arts Center and the Sandy Springs Performing Arts Center, delicious Southern cuisine like you've never tasted before, and easy access to outdoor adventures at Chattahoochee River National Recreation Area and Morgan Falls Overlook Park, Sandy Springs is a place where career dreams can truly come to life. Join us in this thriving community, home to prestigious companies and a strong sense of community spirit - the perfect place to take your career to new heights!