Customer Experience Representative
City of Spokane Valley, WA 99216 US
Job Description
JOB SUMMARY
As a Customer Experience Representative, you are responsible for providing exceptional service to our customers via phone, email, and in-person interactions. You will be a part of an elite team of professionals who are dedicated to ensuring the customer’s experience is positive and memorable.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide timely customer service responses
- Follow customer support guidelines as established by customer experience supervisor
- Answering customer inquiries, diagnoses and resolves customer issues
- Fulfill customer service requests via phone, email, email, chat, or in person
- Establish and maintain effective and cooperative working relationships and excellent customer service
- Handle customer complaints
- Developing and documenting knowledge into helpful content
- Maintaining a sound understanding and adherence to the quality policies
- Must be proficient or able to learn the use of Netsuite ERP system
- Be a knowledge expert with the products and provide product information
- Work closely with other departments including sales, marketing, and product development to ensure customer needs are being met and products are being developed in a customer centric manner
- Open/close procedures for retail space
- Complete transactions accurately and efficiently while engaging customers
- Perform other assigned tasks and duties as necessary
SKILLS, KNOWLEDGE & EDUCATION
- High School degree or equivalent education required
- 1-3 years of customer service or related experience
- Excellent communication skills, both written and verbal, including active listening
- Proven initiative and creative approaches to problem solving
- Adapt quickly to new systems and processes
- MS Office including Excel, Word, and Outlook. Â
- Strong attention to detail, goal oriented
- Able to work well in a team environment
- Ability to prioritize and manage multiple responsibilities
- Excellent interpersonal and communication skills
WORKING CONDITIONS
- Responsibilities may require working evenings and weekends, sometimes with little advanced notice.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Inside work with no exposure to weather conditions.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
- Ability to visually verify information, locate and inspect merchandise.
Â
Meet Your Recruiter
Gena Gonzales
Senior Recruiting Consultant
Gena has joined Corps Team with eight years of recruiting experience in several industries such as Engineering, Marketing, Healthcare, IT, Human Resources. She also has experience in start-up and corporate environments with consultative full life cycle recruitment background, administrative support and HR background. She is skilled at building relationships with employees across all levels of an organization, multitasking and adapting to meet any changing organizational needs. Gena has a Bachelors degree in Journalism and a minor in Speech Communications.