Customer Service Representative
Job Description
THE ROLE:
The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.
CORE RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Perform Customer Service Support functions as the first point of contact with the customer.
- Adhere to ISO9001 Customer Service Procedures and Work Instructions.
- Maintain Quote Log and Production Order Log Tracking Database.
- Utilize the ERP-LX (Order Entry) system.
- Provide Part, Pump, Motor quotes to customers as required.
- Assist with Warranty claim Processing.
- Assist with Credit Memo / No Charge requirements.
- Preparing the customer communication folder.
- Perform Order Entry Processing and provide Order Status updates as required.
- Process Change orders (address changes, schedule date, carrier changes).
- Assist Sales teams with customer support activities.
- Understand and perform Export Compliance tasks as required.
- Other duties as assigned by the Customer Service Manager.
QUALIFICATIONS:
- High School Diploma.
- Prefer associates degree individuals or some level of college experience.
- Problem solving skills and strong written and verbal communication skills required.
- Must be knowledgeable in MS Office applications.
- 1-3 years of customer service experience, ideally in a call center environment
Meet Your Recruiter
Danielle Potschantek
Senior Recruiting Consultant
Danielle joins Corps Team as a Senior Recruiting Consultant with over 20 years of Human Resource and Recruiting experience both on the staffing side and the corporate side. Danielle has experience managing the full recruitment lifecycle and developing efficient procedures to identify high-quality candidates. She has recruited for all levels in the organization and across multiple industries including technology, software, consulting, finance, and medical technologies.
Danielle is passionate about building strong relationships with her clients and matching high-caliber candidates to their open positions. Danielle is a member of SHRM and is a certified trainer in behavioral-based interviewing. She holds a Bachelor's degree from William Paterson University in Elementary Education and a Master’s degree from Fordham University in Human Resources Education.