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Customer Service Representative

Tewksbury, MA 01876

Posted: 07/12/2024 Employment Type: Contract Industry: Information Technology Job Number: 17048 Field of Expertise: Customer Support Remote Friendly: No

Job Description

Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity located in Tewksbury, MA. This role is fully onsite.


The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.

CORE RESPONSIBILITIES:
  • Perform Customer Service Support functions as the first point of contact with the customer.
  • Adhere to ISO9001 Customer Service Procedures and Work Instructions.
  • Maintain Quote Log and Production Order Log Tracking Database.
  • Utilize the ERP-LX (Order Entry) system.
  • Provide Part, Pump, Motor quotes to customers as required.
  • Assist with Warranty claim Processing.
  • Assist with Credit Memo / No Charge requirements.
  • Preparing the customer communication folder.
  • Perform Order Entry Processing and provide Order Status updates as required.
  • Process Change orders (address changes, schedule date, carrier changes).
  • Assist Sales teams with customer support activities.
  • Understand and perform Export Compliance tasks as required.
  • Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
  • Other duties as assigned by the Customer Service Manager.
QUALIFICATIONS:
  • High School Diploma
  • Prefer associates degree individuals or some level of college experience.
  • Strong financial/accounting skills required.
  • Problem solving skills and strong written and verbal communication skills required.
  • Must be knowledgeable in MS Office applications.
  • 1-3 years’ experience
Pay Rate $13.43 - $22.37
 

Meet Your Recruiter

Kirsten Overlee
Senior Director Recruiting

Kirsten is a highly strategic, results oriented Senior Director of IT Recruiting with more than 20 years of experience attracting and retaining top quality candidates. She currently leads our outstanding IT and Engineering recruiting team and handles account management for some of Corps Teams top clients.

Prior to Corps Team, Kirsten was a Sr Recruiter for two well-known IT Staffing Firms and a Corporate Recruiter for MedImpact Healthcare Systems, Western Digital and Texas Instruments. Kirsten brings a unique expertise to the table based on her diverse recruiting background and has gained a reputation as a no-nonsense recruitment professional. Kirsten can draw upon a diverse history in Talent Acquisition, “Needle in a Haystack”, sourcing, recruitment and screening, Executive Search, Client Relationship Management, Account Management and Client Retention. Kirsten is an active professional member of SHRM and possesses a Bachelor of Business Administration with an emphasis in Management Information Systems. Kirsten will be with Corps Team for ten years this July.

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About Tewksbury, MA

Discover exciting job opportunities in the vibrant area surrounding Tewksbury, Massachusetts! Known for its rich history, picturesque landscapes, and proximity to major cities like Boston and Lowell, Tewksbury offers a perfect blend of small-town charm and big-city amenities. Imagine starting your career surrounded by picturesque New England scenery, exploring the beauty of the Shawsheen River or catching a show at the Luna Theater. With easy access to cultural venues like the Whistler House Museum of Art and countless dining options featuring iconic New England fare like clam chowder and lobster rolls, this region is truly a gem for career-driven individuals seeking growth and a high quality of life. Explore our job listings today and take your career to new heights in Tewksbury, Massachusetts!