Search Jobs

Find your next opportunity here.

Customer Service Representative

Tewksbury, MA 01876

Posted: 02/04/2025 Employment Type: Contract Industry: Energy Job Number: 17318 Field of Expertise: Creative Services Remote Friendly: No

Job Description

Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month  contract opportunity located in Tewksbury, MA. This role is fully onsite.

THE ROLE
The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.

CORE RESPONSIBILITIES
  • Perform Customer Service Support functions as the first point of contact with the customer.
  • Adhere to ISO9001 Customer Service Procedures and Work Instructions.
  • Maintain Quote Log and Production Order Log Tracking Database.
  • Utilize the ERP-LX (Order Entry) system.
  • Provide Part, Pump, Motor quotes to customers as required.
  • Assist with Warranty claim Processing.
  • Assist with Credit Memo / No Charge requirements.
  • Preparing the customer communication folder.
  • Perform Order Entry Processing and provide Order Status updates as required.
  • Process Change orders (address changes, schedule date, carrier changes).
  • Assist Sales teams with customer support activities.
  • Understand and perform Export Compliance tasks as required.
  • Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
  • Other duties as assigned by the Customer Service Manager.
QUALIFICATIONS
  • High School Diploma. Prefer associates degree individuals or some level of college experience.
  • Strong financial/accounting skills required.
  • Problem solving skills and strong written and verbal communication skills required.
  • Proficient with MS Office applications and SAP.
  • 1-3 years experience
Pay Rate- $20.21-$22.21
 

Meet Your Recruiter

Trista Wearing
Senior Director Recruiting

Trista joined Corps Team in 2006. She is a results-oriented Talent Acquisition professional with 20 years of Recruiting, Account Management and HR experience. Trista received her bachelor's degree in Human Ecology with a minor in Business Administration from The University of Tennessee.  She is dedicated to delivering exceptional service and consistently amazes our clients with her ability to find the "purple squirrel" (the one in a million candidate for the job).    

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Tewksbury, MA

Discover exciting job opportunities in the vibrant area surrounding Tewksbury, Massachusetts! Known for its rich history, picturesque landscapes, and proximity to major cities like Boston and Lowell, Tewksbury offers a perfect blend of small-town charm and big-city amenities. Imagine starting your career surrounded by picturesque New England scenery, exploring the beauty of the Shawsheen River or catching a show at the Luna Theater. With easy access to cultural venues like the Whistler House Museum of Art and countless dining options featuring iconic New England fare like clam chowder and lobster rolls, this region is truly a gem for career-driven individuals seeking growth and a high quality of life. Explore our job listings today and take your career to new heights in Tewksbury, Massachusetts!