Customer Service Representative
Job Description
THE ROLE:
The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.
CORE RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Perform Customer Service Support functions as the first point of contact with the customer.
- Adhere to ISO9001 Customer Service Procedures and Work Instructions.
- Maintain Quote Log and Production Order Log Tracking Database.
- Utilize the ERP-LX (Order Entry) system.
- Provide Part, Pump, Motor quotes to customers as required.
- Assist with Warranty claim Processing.
- Assist with Credit Memo / No Charge requirements.
- Preparing the customer communication folder.
- Perform Order Entry Processing and provide Order Status updates as required.
- Process Change orders (address changes, schedule date, carrier changes).
- Assist Sales teams with customer support activities.
- Understand and perform Export Compliance tasks as required.
- Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
- Other duties as assigned by the Customer Service Manager.
QUALIFICATIONS:
- High School Diploma.
- Prefer associates degree individuals or some level of college experience.
- Strong financial/accounting skills required.
- Problem solving skills and strong written and verbal communication skills required.
- Must be knowledgeable in MS Office applications.
- 1-3 years experience
Pay Rate $20.37 - $22.37/hour
Meet Your Recruiter
Brigid Lipps
Recruiting Manager
Brigid is the Recruiting Manager for Corps Team and has been with the company for 13 years. She is a PHR, SHRM-CP, and HR Generalist certified professional with over 20 years of Recruiting and HR experience. She is driven to make a difference in the lives of candidates and clients by connecting great talent with great companies.
Brigid leads a team that recruits nationally across various industries and for positions in Human Resources, Accounting & Finance, Sales & Marketing, Administration, Management, and more. She received her Bachelor’s degree from Mount St. Joseph University and stays up to date on recruiting trends through continuous education from her certifications.