Corps Team
https://cdn.haleymarketing.com/templates/61382/logos/corps_team_logo_social.png
http://www.corpsteam.com
http://www.corpsteam.com
true
Brigid Lipps
Customer Success Advocate
Posted: 04/04/2025
2025-04-04
2025-05-21
Employment Type:
Fractional Recruiting
Industry: Retail/Consumer Goods & Services
Job Number: 17419
Field of Expertise: Marketing/Advertising
Remote Friendly: Hybrid Work Schedule
Job Description
Our client is a fast-growing, health tech e-commerce startup delivering premium pediatric health and wellness products to parents to help care for their children. They are in an exciting phase of rapid growth and are seeking a Customer Success Advocate for a direct hire role.
This will be hybrid in the Midtown area of Atlanta, GA so candidates must be local.
Seeking a passionate Customer Success Advocate to manage customer service interactions while proactively maximizing customer success based on key support metrics. This role will also champion the “voice of the customer” across internal teams to enhance product development, marketing strategies, and overall brand sentiment.
Responsibilities
Customer Experience Management:
This will be hybrid in the Midtown area of Atlanta, GA so candidates must be local.
Seeking a passionate Customer Success Advocate to manage customer service interactions while proactively maximizing customer success based on key support metrics. This role will also champion the “voice of the customer” across internal teams to enhance product development, marketing strategies, and overall brand sentiment.
Responsibilities
Customer Experience Management:
- Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing empathetic, timely, and effective solutions via email, chat, and phone.
- Maintain a high level of customer satisfaction by proactively identifying and addressing pain points in the customer journey.
- Monitor and analyze customer service metrics (e.g., response times, satisfaction scores, resolution rates) to optimize service quality and efficiency.
- Develop and implement customer education initiatives, including FAQs, help guides, and tutorials, to enhance the overall customer experience.
- Gather and analyze customer feedback to identify common themes, concerns, and opportunities for improvement in products, services, and policies.
- Collaborate with product development, marketing, and leadership teams to ensure customer insights are integrated into decision-making processes.
- Advocate for customer-centric changes to enhance product usability, packaging, and marketing collateral.
- Identify and engage with highly satisfied customers to drive referrals, reviews, and organic advocacy.
- Assist in developing and executing customer loyalty programs to encourage long-term brand engagement.
- Monitor social media and online forums for customer feedback and trends, engaging where appropriate to enhance brand perception.
- 2+ years of experience in customer success or community engagement for a consumer brand.
- Experience in healthcare, wellness, or baby/parenting industries preferred.
- Strong communication skills with the ability to handle customer concerns empathetically and professionally.
- Analytical mindset with experience using customer service metrics to inform strategy and improvements.
- Ability to work cross-functionally with product, marketing, and operations teams to implement customer-driven enhancements.
- Proactive and resourceful problem-solving skills with a customer-first mindset.
- Experience with customer service platforms (e.g., Zendesk, Intercom, Gorgias) and CRM tools.
- Passion for baby health and wellness is a plus.
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional development and growth.
- A supportive and dynamic work environment.
Meet Your Recruiter
Brigid Lipps
Recruiting Manager
Brigid is the Recruiting Manager for Corps Team and has been with the company for 13 years. She is a PHR, SHRM-CP, and HR Generalist certified professional with over 20 years of Recruiting and HR experience. She is driven to make a difference in the lives of candidates and clients by connecting great talent with great companies.
Brigid leads a team that recruits nationally across various industries and for positions in Human Resources, Accounting & Finance, Sales & Marketing, Administration, Management, and more. She received her Bachelor’s degree from Mount St. Joseph University and stays up to date on recruiting trends through continuous education from her certifications.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About ATL, GA
Ready to explore exciting job opportunities in the vibrant area around Atlanta, Georgia? Known as the "Capital of the South," ATL offers a perfect blend of Southern charm and thriving urban life. With a booming job market, diverse cultural scene, world-class cuisine, and iconic landmarks like the Centennial Olympic Park, High Museum of Art, Fox Theatre, and Mercedes-Benz Stadium, Atlanta is the place to be for career growth and unforgettable experiences. Consider a career in this dynamic region filled with endless possibilities! Browse our job listings today and take the first step towards a fulfilling career in this enchanting city.