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Customer Success Manager

ATL, GA 30305

Posted: 06/25/2024 Employment Type: Fractional Recruiting Industry: Information Technology Job Number: 17059 Field of Expertise: Customer Support Remote Friendly: Hybrid Work Schedule

Job Description

Our client, a startup cybersecurity firm focused on serving the real estate industry is looking for a passionate and driven Customer Success Manager (CSM) to join their growing team in Atlanta, GA. This is a direct hire opportunity, working a hybrid schedule.

As a CSM, you will play a critical role in ensuring the customers achieve success with the product. You will build strong relationships with the customers, understand their needs, and proactively guide them to maximize the value they get from the platform.

  • Onboard new customers and ensure they understand the full value proposition of the product.
  • Develop and maintain strong relationships with assigned customer accounts.
  • Proactively identify customer needs and challenges and develop solutions to ensure their success.
  • Track customer health metrics and proactively address any potential churn risks.
  • Advocate for the customer's voice internally and work cross-functionally to ensure their success.
  • Gather customer feedback and translate it into actionable product roadmap improvements.
  • Develop and deliver engaging customer training and educational materials.
  • Monitor customer sentiment and identify opportunities to improve the customer experience.
  • Contribute to the development and implementation of customer success processes.
  • Exceed customer expectations and achieve high customer satisfaction ratings.
  • Bachelor’s degree from a four-year college or university.
  • 3-5 years of experience in a customer success or account management role, preferably in fast growing startup environment, (ideally SaaS).
  • Proven track record of building strong relationships and exceeding customer expectations.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong analytical and problem-solving skills, ability to determine metrics that can impact business.
  • Self-starter, ability to work independently and manage multiple priorities.
  • Strong project management skills.
  • Deep understanding of customer success best practices.
  • Passionate about customer success and building a successful business.
  • A data-driven approach to problem-solving.
  • Prior experience or knowledge of the residential real estate industry is a plus.
What They Offer:
  • The opportunity to play a vital role in the growth of a dynamic startup.
  • A fast-paced and challenging work environment where you can make a real impact.
  • Competitive salary and benefits package.
  • Collaborative and supportive work environment.
  • The chance to work with a talented and passionate team.
  • Opportunity for professional growth and development.
Ready to join the team?
The client is looking for someone who is excited to build a career at a growing startup and is passionate about helping customers succeed. If you are a highly motivated and results-oriented individual with a strong customer focus, we encourage you to apply!

Base Salary $80,000-$115,000. Final determination of salary will be based on an evaluation of experience, education, budget, etc.

Meet Your Recruiter

Danielle Potschantek
Senior Recruiting Consultant

Danielle joins Corps Team as a Senior Recruiting Consultant with over 20 years of Human Resource and Recruiting experience both on the staffing side and the corporate side. Danielle has experience managing the full recruitment lifecycle and developing efficient procedures to identify high-quality candidates. She has recruited for all levels in the organization and across multiple industries including technology, software, consulting, finance, and medical technologies.

Danielle is passionate about building strong relationships with her clients and matching high-caliber candidates to their open positions. Danielle is a member of SHRM and is a certified trainer in behavioral-based interviewing. She holds a Bachelor's degree from William Paterson University in Elementary Education and a Master’s degree from Fordham University in Human Resources Education.

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About ATL, GA

Ready to explore exciting job opportunities in the vibrant area around Atlanta, Georgia? Known as the "Capital of the South," ATL offers a perfect blend of Southern charm and thriving urban life. With a booming job market, diverse cultural scene, world-class cuisine, and iconic landmarks like the Centennial Olympic Park, High Museum of Art, Fox Theatre, and Mercedes-Benz Stadium, Atlanta is the place to be for career growth and unforgettable experiences. Consider a career in this dynamic region filled with endless possibilities! Browse our job listings today and take the first step towards a fulfilling career in this enchanting city.