Customer Success Manager
Job Description
As a Customer Success Manager, you will be one of the first members of the Customer Success team, playing a foundational role in delivering exceptional service to our growing portfolio of Single-Family Rental (SFR) and property management customers. This is a high-impact role ideal for someone who is excited to work directly with customers, help build scalable processes, and influence the trajectory of a fast-growing startup. You’ll guide customers through onboarding, adoption, and growth while proactively identifying opportunities to increase value, reduce risk, and deepen engagement.
Responsibilities
• Own the full customer lifecycle for your accounts: onboarding, engagement, renewal, and expansion
• Develop onboarding experiences that reduce time-to-value and accelerate product adoption
• Run regular check-ins, business reviews, and health assessments with operational and executive stakeholders
• Monitor account health, usage patterns, and risk indicators using internal tools and analytics
• Serve as a trusted advisor to customers by understanding their goals and aligning product capabilities accordingly
• Collaborate cross-functionally with Product, Sales, and Engineering teams to ensure customer feedback influences roadmap and service delivery
• Build and document repeatable success plans and playbooks to scale the customer experience
• Contribute to knowledge-sharing initiatives such as help center articles, webinars, and training videos
• Help shape the culture, tools, and operations of the Customer Success department
Requirements and Preferred Experience
• Bachelor’s degree required
• 1–2 years of experience in Customer Success, Account Management, or a customer-facing SaaS role
• Strong communication skills with the ability to engage both operational users and executive stakeholders
• Highly organized and able to manage multiple priorities in a fast-paced, early-stage environment
• Comfortable using data and tools (e.g., CRM, CS platforms) to track engagement and drive actions
• Experience supporting property management, real estate, or operations-driven teams is a plus
• A bias for action, natural curiosity, and a commitment to continuous learning and improvementÂ
Base Salary $65,000-$75,000. Final determination of salary will be based on an evaluation of experience, education, budget, etc.
Meet Your Recruiter
Danielle Potschantek
Senior Recruiting Consultant
Danielle joins Corps Team as a Senior Recruiting Consultant with over 20 years of Human Resource and Recruiting experience both on the staffing side and the corporate side. Danielle has experience managing the full recruitment lifecycle and developing efficient procedures to identify high-quality candidates. She has recruited for all levels in the organization and across multiple industries including technology, software, consulting, finance, and medical technologies.
Danielle is passionate about building strong relationships with her clients and matching high-caliber candidates to their open positions. Danielle is a member of SHRM and is a certified trainer in behavioral-based interviewing. She holds a Bachelor's degree from William Paterson University in Elementary Education and a Master’s degree from Fordham University in Human Resources Education.