Director of Operations
Job Description
They are looking for a driven Director,Operations that is looking to tackle issues at the intersection of fintech. The Director of Operations will be critical for the next stage of scaling and will influence every area of the company.
If you’re a process-oriented, strategic, and ambitious operator who is able to roll up your sleeves with a passion for satisfying customers and building strong teams, our client would love to speak with you.
Job Duties
- Own POS hardware distribution and setup workflows
- Ensure the organization is fully leveraging support technology across the organizationÂ
- Identify opportunities to refine/build new workflows that will scale as the company continues to rapidly grow its customer base
- Work with product, engineering and marketing to increase customer self-service options to drive satisfaction
- Lead and mentor a team of customer support professionals and managers that support our customers 24/7
- Collaborate across customer facing teams to optimize customer experience
- Monitor and analyze company-wide operational performance metrics to identify areas for improvement
- Create thorough yet concise documentation around key internal processes and new product offerings
- Prepare and present reports on operational KPIs to senior management.
- Manage vendor relationships and ensure the organization is maximizing utility and minimizing costs
Requirements
- History of building and managing successful teams
- Able to work effectively with cross-functional teams to perform planning and execution of initiatives
- Data-driven, results-oriented, and precise with strong analytical skills
- Creative problem solver with sound business judgment
- Strong written and verbal presentation skills
- Ability to adapt to a fast-paced and changing environment.
- Self-starter - independently initiates and drives projects toward completion
- BS from a 4-year college or university
- 7+ years of experience in operations management, preferably in technology
- Experience managing customer support teams is a plus
- Experience in the Payments or Logistics industries is a plus
Meet Your Recruiter
Kirsten Overlee
Senior Director Recruiting
Kirsten is a highly strategic, results oriented Senior Director of IT Recruiting with more than 20 years of experience attracting and retaining top quality candidates. She currently leads our outstanding IT and Engineering recruiting team and handles account management for some of Corps Teams top clients.
Prior to Corps Team, Kirsten was a Sr Recruiter for two well-known IT Staffing Firms and a Corporate Recruiter for MedImpact Healthcare Systems, Western Digital and Texas Instruments. Kirsten brings a unique expertise to the table based on her diverse recruiting background and has gained a reputation as a no-nonsense recruitment professional. Kirsten can draw upon a diverse history in Talent Acquisition, “Needle in a Haystack”, sourcing, recruitment and screening, Executive Search, Client Relationship Management, Account Management and Client Retention. Kirsten is an active professional member of SHRM and possesses a Bachelor of Business Administration with an emphasis in Management Information Systems. Kirsten will be with Corps Team for ten years this July.