Operations Support Associate
Job Description
The Role:
The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.
Core Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Able to perform non-routine tasks related customer issues and resolution
- Strong collaboration with internal and external customers
- Exception reporting for customer orders when purchase orders are flagged for non-compliance
- Resolves issues from 3rd party processer of customers’ orders of limited complexity
- Assists branch in maintaining appropriate inventory
- Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
- May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
- Reviews autorenewals of contracts and supports contract additions identified by branch staff
- Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
- May assist standard non-complex customer master data workflows
- Create and maintain safe working environment and culture within the organization
- Take care of internal and external customer needs and expectations
- Demonstrates high impact culture through innovation, accountability, and empowerment
- Must be able to function in a team environment; usually works with direct supervision but can work independently
- Task execution for area of responsibility up to levels defined in DOA policy
Qualifications:
- High School Diploma or equivalent
- 2+ years of experience in data entry, office administration, invoicing, or related experience
- Experience in ERP systems, SAP or dynamics preferred
- Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
- Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks
- Able to collaborate with other disciplines
- Ability to understand concepts in execution, broader organizational impact, and strong organization skills
- Understanding of general business concepts
- Strong communication skills
Pay Rate $25/per hour
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Meet Your Recruiter
Danielle Potschantek
Senior Recruiting Consultant
Danielle joins Corps Team as a Senior Recruiting Consultant with over 20 years of Human Resource and Recruiting experience both on the staffing side and the corporate side. Danielle has experience managing the full recruitment lifecycle and developing efficient procedures to identify high-quality candidates. She has recruited for all levels in the organization and across multiple industries including technology, software, consulting, finance, and medical technologies.
Danielle is passionate about building strong relationships with her clients and matching high-caliber candidates to their open positions. Danielle is a member of SHRM and is a certified trainer in behavioral-based interviewing. She holds a Bachelor's degree from William Paterson University in Elementary Education and a Master’s degree from Fordham University in Human Resources Education.
Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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