Customer Service Representative
Job Description
Seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an employee going on maternity leave later this year. While prior knowledge of part and pump terminology is helpful, training will be provided.
Key Responsibilities
- Serve as the first point of contact for customers via phone and email
- Route inquiries appropriately and ensure prompt responses
- Follow ISO9001 Customer Service Procedures and Work Instructions
- Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
- Assist with warranty claim processing
- Perform other duties as assigned by the Customer Service Manager
- 1–3 years of experience in a customer service role
- Proficiency with ERP-LX required
- Financial/accounting aptitude and strong problem-solving skills required
- Familiarity with MS Office, Salesforce, and general CRM tools
- Strong communication skills, customer-focused mindset, and ability to work independently
- Responsible and self-motivated
- High school diploma required; Associate's degree or some college coursework preferred
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Meet Your Recruiter
Danielle Potschantek
Senior Recruiting Consultant
Danielle joins Corps Team as a Senior Recruiting Consultant with over 20 years of Human Resource and Recruiting experience both on the staffing side and the corporate side. Danielle has experience managing the full recruitment lifecycle and developing efficient procedures to identify high-quality candidates. She has recruited for all levels in the organization and across multiple industries including technology, software, consulting, finance, and medical technologies.
Danielle is passionate about building strong relationships with her clients and matching high-caliber candidates to their open positions. Danielle is a member of SHRM and is a certified trainer in behavioral-based interviewing. She holds a Bachelor's degree from William Paterson University in Elementary Education and a Master’s degree from Fordham University in Human Resources Education.