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Head of Retail Operations

Atlanta, GA 30309

Posted: 04/12/2024 Employment Type: Direct Hire Industry: Non-Profit Job Number: 16968 Field of Expertise: Operations Remote Friendly: No

Job Description

Our client, an art non-profit in the Midtown area of Atlanta, is seeking a Head of Retail Operations for a direct hire role. 

Oversees all aspects of retail operations including preparing annual budgets, inventory management, buying and product development for all shops, merchandise display, business planning, pricing policies, and supervision of staff.

  • Prepare the annual department budget for review and approval. Maintain budget within established guidelines.
  • Analyze data to provide reports showing key indicators of retail operations performance (i.e. inventory turns, sales, product mix and average sales per visitor).
  • Formulate pricing policies on merchandise and develop plans to increase shop revenues.
  • Maintain merchandise control and oversee all buying and display of merchandise.
  • Interact with curators and administrative staff to coordinate product development and exhibition shops and ensure that merchandise is available to enhance exhibitions as well as the permanent collection.
  • Manage all aspects of planning product development strategies for special exhibitions, from concept to completion.
  • Negotiate production costs with vendors. Negotiate with art lenders and artists' estates regarding rights and reproductions.
  • Formulate business and inventory plans for product development merchandise line based upon self-conducted market research.
  • Meet with sales representatives to preview and select new products.
  • Collaborate with curators in selecting images from the permanent collection for product development.
  • Collaborate with different departments to effectively promote the shop (e.g. public relations, Marketing, Web, and Development).
  • Collaborate with different departments on initiatives that involve the shop and retail components (e.g. books signings, cultivation events).
  • Update and maintain online sales catalog and fulfillment.
  • Ability to learn and understand the collections and incorporate it into the retail operation.
  • Provide excellence in service and always portray a positive and professional image.
  • Train and motivate sales staff.
  • Follow the organization’s protocols, procedures, rules, and policies in performing responsibilities.
  • Full understanding of a merchandise buying plan (open-to-buy).
  • Knowledge of key productivity systems (e.g. Excel and Word) plus working knowledge of POS systems (e.g. NCR Counterpoint) is essential.
  • Ability to develop and maintain external partnerships and relationships.
  • Layout and display strengths.

  • Bachelor's degree from a four-year college or university, preferably in business or marketing and three to five years related retail experience in a museum store setting.
  • Experience working with vendors, designers: knowledge of related copyright and licensing regulations.
  • Ability to read, analyze and interpret general business periodicals and other related publications, catalogues, and correspondence.
  • Ability to write reports, business correspondence and procedures.
  • Ability to effectively present information and respond to questions from employees, vendors, and the public.
  • Ability to compute rates and percentages and to present information in report form, maintain appropriate inventory and develop a departmental budget.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Base Salary $100,000. Final determination of salary will be based on an evaluation of experience, education, budget, etc.

Meet Your Recruiter

Danielle Potschantek
Senior Recruiting Consultant

Danielle joins Corps Team as a Senior Recruiting Consultant with over 20 years of Human Resource and Recruiting experience both on the staffing side and the corporate side. Danielle has experience managing the full recruitment lifecycle and developing efficient procedures to identify high-quality candidates. She has recruited for all levels in the organization and across multiple industries including technology, software, consulting, finance, and medical technologies.

Danielle is passionate about building strong relationships with her clients and matching high-caliber candidates to their open positions. Danielle is a member of SHRM and is a certified trainer in behavioral-based interviewing. She holds a Bachelor's degree from William Paterson University in Elementary Education and a Master’s degree from Fordham University in Human Resources Education.

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