Corps Team
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Gena Gonzales
Helpdesk Support Operator
Posted: 12/11/2023
2023-12-11
2024-01-10
Employment Type:
Contract
Industry: Information Technology
Job Number: 16756
Field of Expertise: InformationTechnology
Remote Friendly:
Job Description
Our client, a payment solutions company, is seeking a Helpdesk Support Operator for a 4+ month contract role located in Portland, ME.
Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.
Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.
Required Skills
Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.
Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.
Required Skills
- Basic knowledge of PC hardware, including troubleshooting and configuration.
- Basic knowledge of concepts, techniques and practices of computer operations.
- Experience in network environment and network principles
- Good organizational skills.
- Good professional oral and written communications skills.
- Ability to maintain cooperative working relationships with team and customers.
- Good analytical and problem solving skills.
- High energy, enthusiastic and proactive self-starter.
- Ability to maintain confidentiality.
- Ability to successfully manage multiple, large, complex projects from inception through completion.
- Aptitude to work under pressure and be highly adaptable.
- Capable of determining accurate timelines and deliverables
- High School or equivalent experience and 1 to 3 years of Network Operations or Help Desk experience in the banking or finance industry;
- Credit card processing preferred, not required.
Meet Your Recruiter
Gena Gonzales
Senior Recruiting Consultant
Gena has joined Corps Team with eight years of recruiting experience in several industries such as Engineering, Marketing, Healthcare, IT, Human Resources. She also has experience in start-up and corporate environments with consultative full life cycle recruitment background, administrative support and HR background. She is skilled at building relationships with employees across all levels of an organization, multitasking and adapting to meet any changing organizational needs. Gena has a Bachelors degree in Journalism and a minor in Speech Communications.
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