Helpdesk Support Specialist
Wyoming, MN 55092 US
Job Description
SUMMARY
IT Client Support Specialist deploys and supports the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Perform computer lifecycle upgrades
- Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
- Ticket and time tracking using our ITSM solution, ServiceNow
- Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
- Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
- Administration of Active Directory and O365 for all user and end-user system objects
SKILLS & KNOWLEDGE
- Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
- Advanced knowledge of Windows 10, Windows 11, and server operating systems required
- Experience configuring and maintaining laptops and desktops in an enterprise environment required
- Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
- Self-motivated with the ability to work independently and/or collaboratively with remote peers
- Excellent communication and customer service skills required
- 2-year technical degree or equivalent experience preferred
- 1-3 years’ experience working in an enterprise helpdesk setting preferred
Meet Your Recruiter
Sheniesha Burrage
Recruiting Consultant
Sheniesha joined Corps Team in 2022 as a Recruiting Consultant and has prior experience working in finance, accounting and HR. She has a degree from the University of Illinois at Springfield in Accounting and is excited to dive into learning the ropes of IT recruiting.