Helpdesk Support Specialist
Wyoming, MN 55092 US
Job Description
SUMMARY
IT Client Support Specialist deploys and supports the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Perform computer lifecycle upgrades
- Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
- Ticket and time tracking using our ITSM solution, ServiceNow
- Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
- Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
- Administration of Active Directory and O365 for all user and end-user system objects
SKILLS & KNOWLEDGE
- Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
- Advanced knowledge of Windows 10, Windows 11, and server operating systems required
- Experience configuring and maintaining laptops and desktops in an enterprise environment required
- Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
- Self-motivated with the ability to work independently and/or collaboratively with remote peers
- Excellent communication and customer service skills required
- 2-year technical degree or equivalent experience preferred
- 1-3 years’ experience working in an enterprise helpdesk setting preferred
Meet Your Recruiter

Sheniesha Burrage
Recruiting Consultant
Sheniesha joined Corps Team in 2022 as a Recruiting Consultant and has prior experience working in finance, accounting and HR. She has a degree from the University of Illinois at Springfield in Accounting and is excited to dive into learning the ropes of IT recruiting.
Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.