Human Resources Shared Services Specialist
Job Description
The Human Resources Shared Services Specialist will serve as the primary point of contact for Tier 1 HR support across multiple areas, including payroll, benefits, talent acquisition, reporting, leave management, and general HR policy inquiries. This role is essential in ensuring timely and accurate resolution of HR-related cases, and the successful candidate will be responsible for managing HR cases through a case management system, escalating issues as needed, and collaborating with HR leadership to deliver effective solutions.
Responsibilites
- Serve as the first point of contact for Tier 1 support across payroll, benefits, talent acquisition, leave management, reporting, and HR policy inquiries.
- Provide accurate and timely responses to HR-related queries via phone, email, or ticketing system.
- Manage and resolve employee cases using case management software, ensuring issues are tracked and resolved efficiently.
- Collaborate with HR leaders to escalate and address more complex or specialized issues in a timely manner.
- Generate HR reports as needed to support HR operations and decision-making processes.
- Provide guidance on leave management processes, payroll and benefits inquiries, and supports recruiting and talent acquisition efforts by providing information on policies and processes.
- Stay up-to-date on company HR policies and procedures and communicate any updates to employees and ensure compliance with all applicable laws, regulations, and company policies related to HR functions.
- Knowledge of HR functions, including payroll, benefits, recruiting, reporting, and leave management.
- Experience with case management systems and handling HR inquiries.
- Strong customer service and communication skills, with the ability to connect and collaborate with HR leaders and employees at all levels.
- Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in HRIS and related systems (experience with ADP, Workday, or similar platforms is a plus).
Meet Your Recruiter
Brigid Lipps
Recruiting Manager
Brigid is the Recruiting Manager for Corps Team and has been with the company for 12 years. She is a PHR, SHRM-CP, and HR Generalist certified professional with over 20 years of Recruiting and HR experience. She is driven to make a difference in the lives of candidates and clients by connecting great talent with great companies.
Brigid leads a team that recruits nationally across various industries and for positions in Human Resources, Accounting & Finance, Sales & Marketing, Administration, Management, and more. She received her Bachelor’s degree from Mount St. Joseph University and stays up to date on recruiting trends through continuous education from her certifications.
Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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