Corps Team
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Brigid Lipps
IT Service Delivery Technician
Posted: 12/03/2024
2024-12-03
2025-02-17
Employment Type:
Contract
Industry: Energy
Job Number: 17251
Field of Expertise: InformationTechnology
Remote Friendly: No
Job Description
Our client, a water technology provider, is seeking an IT Service Delivery Technician for a 6+ month contract-to-hire opportunity located in Plymouth, MN. This role will require traveling to several sites within the Plymouth, MN area. The maximum distance between offices is half an hour.
Role Overview:
Provide first and second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.
Key Responsibilities:
Qualifications:
Role Overview:
Provide first and second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.
Key Responsibilities:
- Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
- Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing.
- Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
- Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.).
- User Account Management: Assist with account setup and permissions via Active Directory and Azure AD.
- Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems.
- Performance Monitoring: Track device performance and report recurring issues.
- Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.
- End-User Assistance: Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region.
- Security Support: Assist with basic security issues and ensure compliance.
- Knowledge Sharing: Share IT knowledge with the support team.
- Project Participation: Assist with system implementation and upgrades.
- Asset Management: Participate in network asset management.
- Team Support: Assist development teams during project lifecycles.
- Additional Duties: Complete other tasks as assigned.
Qualifications:
- At least 2 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support.
- Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus.
- Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow.
- Troubleshooting: Experience with hardware/software troubleshooting.
- Data Privacy: Knowledge of data privacy laws.
- Collaboration: Ability to work alone, and with remote teams, in a team-oriented and supported environment.
- Communication: Clear written and verbal communication.
- Planning & Prioritizing: Ability to manage tasks based on business impact.
- Plus if someone has manufacturing setting experience
Meet Your Recruiter
Brigid Lipps
Recruiting Manager
Brigid is the Recruiting Manager for Corps Team and has been with the company for 12 years. She is a PHR, SHRM-CP, and HR Generalist certified professional with over 20 years of Recruiting and HR experience. She is driven to make a difference in the lives of candidates and clients by connecting great talent with great companies.
Brigid leads a team that recruits nationally across various industries and for positions in Human Resources, Accounting & Finance, Sales & Marketing, Administration, Management, and more. She received her Bachelor’s degree from Mount St. Joseph University and stays up to date on recruiting trends through continuous education from her certifications.
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