Corps Team
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Jennifer Bainbridge
IT Service Delivery Technician
Posted: 01/07/2025
2025-01-07
2025-02-17
Employment Type:
Contract
Industry: Energy
Job Number: 17292
Field of Expertise: InformationTechnology
Remote Friendly: No
Job Description
Our client, a water technology provider, is seeking a IT Service Delivery Technician for a 12+ month contract opportunity located in Washington, DC. This role is fully onsite.
Role Overview:
Provide second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems and audio/video systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.
Key Responsibilities:
Role Overview:
Provide second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems and audio/video systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.
Key Responsibilities:
- Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
- Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing.
- Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
- Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.).
- User Account Management: Assist with account setup and permissions via Active Directory and Azure AD.
- Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems.
- Performance Monitoring: Track device performance and report recurring issues.
- Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.
- End-User Assistance: Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region.
- Security Support: Assist with basic security issues and ensure compliance.
- Knowledge Sharing: Share IT knowledge with the support team.
- Project Participation: Assist with system implementation and upgrades.
- Asset Management: Participate in network asset management.
- Team Support: Assist development teams during project lifecycles.
- Local point of contact for audio/video systems
- Responsible for external customer support related to the site
- Must have 3 - 5 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support.
- Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow.
- Troubleshooting: Experience with hardware/software troubleshooting.
- Data Privacy: Knowledge of data privacy laws.
- Collaboration: Ability to work alone, and with remote teams, in a team-oriented and supported environment.
- Communication: Clear written and verbal communication.
- Planning & Prioritizing: Ability to manage tasks based on business impact.
- Preferred Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus.
Meet Your Recruiter
Jennifer Bainbridge
President, Washington D.C.
Jennifer Bainbridge owns and operates the Washington D.C. and Northern Virginia franchises of Mom Corps, Inc., after spending many years in IT Leadership in the computer software, telecommunications and financial services industries. Jennifer has extensive experience in all areas of the software development lifecycle with an emphasis on Agile practices and software quality. With this expertise, she has regularly led seminars and classes on evolving IT technology. She also has extensive international management experience including offshore and nearshore IT staffing solutions. Jennifer has been with Corps Team since 2009. During that time she has been a frequent speaker and subject matter expert on hiring best practices and work-life synthesis. She currently serves on the board of Northern Virginia SHRM. Bainbridge graduated with an MBA from the College of William and Mary and a BA from Barnard College.
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