IT Support Specialist
Rigby, ID 83442 US
Job Description
JOB SUMMARY
The IT Support Specialist is responsible for providing technical assistance and support to end-users within the Teton Outfitters organization, including the KLIM and 509 brands. This includes resolving hardware and software issues, troubleshooting network problems, ensuring that IT systems are running smoothly, and helping to facilitate IT processes including ticket management, contract management, system change management, and others.
ESSENTIAL DUTIES & RESPONSIBILITIES
End-User Support
- Provide prompt and courteous technical support to end-users, both in person and remotely.
- Assist users with hardware and software problems, including desktops, laptops, printers, and mobile devices.
- Troubleshoot and resolve technical issues, ensuring minimal downtime for users.
- Install, configure, and upgrade computer hardware and software.
- Perform regular maintenance and updates to ensure the reliability and security of IT systems.
- Diagnose and repair hardware failures, coordinating with vendors when necessary.
- Monitor and troubleshoot network connectivity issues.
- Assist with setting up and configuring network devices, such as routers, switches, and access points.
- Collaborate with IT team members to resolve network-related problems.
- User Training and Documentation:
- Create user guides and documentation to help end-users navigate common IT issues.
- Conduct training sessions or workshops to enhance end-users' technical skills.
- Assist in implementing and enforcing IT security policies.
- Participate in data backup and disaster recovery procedures.
- Stay informed about security threats and help mitigate potential risks.
- Maintain an inventory of IT equipment, including tracking and managing assets.
- Assist in procurement and disposal of hardware and software resources.
- Collaborate with IT team members and other departments to resolve technical issues and meet organizational goals.
- Communicate effectively with end-users, providing clear instructions and updates.
- Use and update the IT ticketing system, ensuring that tickets are managed and maintained in accordance with IT standards.
- Assist with general IT admin duties including supporting the Project Management Office with document management and implementation of IT processes.
- Any other duties, as required.
- A bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in IT support roles.
- Strong knowledge of hardware and software troubleshooting.
- Familiarity with operating systems (Windows and macOS) and common business applications.
- Good understanding of network protocols, configurations, and troubleshooting.
- Excellent communication and customer service skills.
- Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Meet Your Recruiter
Kirsten Overlee
Senior Director, IT Recruiting
Kirsten is a highly strategic, results oriented Senior Director of IT Recruiting with more than 20 years of experience attracting and retaining top quality candidates. She currently leads our outstanding IT team and handles account management for some of Corps Teams top clients.
Prior to Corps Team, Kirsten was a Sr Recruiter for two well-known IT Staffing Firms and a Corporate Recruiter for MedImpact Healthcare Systems, Western Digital and Texas Instruments. Kirsten brings a unique expertise to the table based on her diverse recruiting background and has gained a reputation as a no-nonsense recruitment professional. Kirsten is able to draw upon a diverse history in Talent Acquisition, “Needle in a Haystack”, sourcing, recruitment and screening, Executive Search, Client Relationship Management, Account Management and Client Retention. Kirsten is an active professional member of SHRM and possesses a Bachelor of Business Administration with an emphasis in Management Information Systems. She has been with Corps Team for eight years.