Corps Team
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Melissa Krieg
Project Support Associate
Posted: 06/04/2025
2025-06-04
2025-07-14
Employment Type:
Contract
Industry: Information Technology
Job Number: 17485
Field of Expertise: Creative Services
Remote Friendly: No
Job Description
Our client, a payment solutions company, is seeking a Project Support Associate for a 12+ month contract role located in Jeffersonville, IN. This role is fully onsite.
Job Summary:
As a Project Support Associate, you will Provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners
Responsibilities:
Education:
Experience, Knowledge and Skills:
Pay Rate $17.74-$19.74/hour.
Job Summary:
As a Project Support Associate, you will Provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners
Responsibilities:
- In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
- Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
- Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
- Schedule and complete installations of company products.
- Stay current with all equipment options, features and functions as it relates to the vendor/product.
- Meet or exceed production, quality, and attendance objectives of the department.
- Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
- Provide tier 2 support for products released to Customer Service
- Other duties as required by business conditions or as assigned.
Education:
- High school education
Experience, Knowledge and Skills:
- At least 1 year experience providing technical support to end users.
- Fundamental knowledge of the overall Bankcard Industry.
- Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
- Knowledgeable of company policies, procedures, products and services.
- Working knowledge of Microsoft Office and Google G-Suite applications.
- Ability to type at least 40 words per minute.
- Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.
Pay Rate $17.74-$19.74/hour.
Meet Your Recruiter
Melissa Krieg
Senior Recruiting Consultant
Melissa has 9 years of technical recruiting experience within IT, Engineering, and Professional Service industries. She thoroughly enjoys connecting and helping candidates & clients in finding the right fit. Melissa has a bachelor’s degree in social work with a minor in psychology from Southern Illinois University.
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