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Key Account Coordinator

Charlotte, NC 28273

Posted: 07/12/2024 Employment Type: Direct Hire Industry: Manufacturing Job Number: 17060 Field of Expertise: Accounting & Finance Remote Friendly: Hybrid Work Schedule

Job Description

Our client, a leading international manufacturing firm, is seeking an experienced Key Account Specialist for a fantastic full-time role in the South Charlotte area. This role will work in coordination with key sales and marketing team members and to provide customers with technical and commercial support for the objective of securing orders and providing exceptional service to top client accounts. 
 
Responsibilities
  • Assist in development and improvement of phone-based revenue generation through the creation of sales lead, initiation of prospect calls and RFQ follow-up management.
  • Creation of strong relationships via onsite visits with customers to ensure recurrence of order submission.
  • Answer all incoming telephone calls and return calls within four (4) hours, if away from desk.
  • Recommend appropriate products for customer applications.
  • Interface with engineering to determine product applications to meet customer requirements and specifications.
  • Resolve customer technical and specification issues.
  • Review product cost, delivery and technical inputs in preparation of quotes for customers.
  • Develop and provide customers with price, delivery and technical information to meet their requirements while complying with company policies.
  • Review incoming orders for accuracy of price, part number, quantity and contractual obligations.
  • Coordinate with the Logistics Department to expedite deliveries and inquiries.
  • Provide input to central quotation system and necessary follow-up to maximize capture rates and pricing consistency.
  • Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples.
  • Analysis of sales histories and the ability to forecast assigned customer base requirements.
  • CRM lead and prospect entry and maintenance.
  • Contract/PO review of quality notes, flow downs, government rating, testing requirements and customer specific product requirements.
  • Ambitiously review customer scorecards and find the root cause of all service failure to mitigate recurrences.
Requirements
  • 4+ years of customer service experience within the manufacturing industry.
  • Fluency in Microsoft Office Suite.
  • Must be proficient with SAP (for manufacturing).
  • Excellent phone skills and email etiquette.
  • Solid communications skills, ability to follow up within deadlines.
Must have competencies
  • Excellent organizational skills with attention to detail. Work well individually and with a team.
  • Ability to multi-task and prioritize.
  • Results driven and effective in creating a productive and positive team environment. Self-starter and ambitious.
  • Great willingness to learn products and applications.
  • Ability to represent the company with a professional appearance.
  • An outgoing personality can positively build relationships with customers.

Base Salary $58,000-$62,000. Final determination of salary will be based on an evaluation of experience, education, budget, etc.
 

Meet Your Recruiter

Kirsten Overlee
Senior Director Recruiting

Kirsten is a highly strategic, results oriented Senior Director of IT Recruiting with more than 20 years of experience attracting and retaining top quality candidates. She currently leads our outstanding IT and Engineering recruiting team and handles account management for some of Corps Teams top clients.

Prior to Corps Team, Kirsten was a Sr Recruiter for two well-known IT Staffing Firms and a Corporate Recruiter for MedImpact Healthcare Systems, Western Digital and Texas Instruments. Kirsten brings a unique expertise to the table based on her diverse recruiting background and has gained a reputation as a no-nonsense recruitment professional. Kirsten can draw upon a diverse history in Talent Acquisition, “Needle in a Haystack”, sourcing, recruitment and screening, Executive Search, Client Relationship Management, Account Management and Client Retention. Kirsten is an active professional member of SHRM and possesses a Bachelor of Business Administration with an emphasis in Management Information Systems. Kirsten will be with Corps Team for ten years this July.

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