Manager, Talent & Leadership Development (Product and Service)
Nashville, TN 37207 US | Work from home flexibility TELECOMMUTE US
Job Description
Knowledge, Skills, or Abilities
- Retail operations or other customer facing experience preferred.
- Knowledge of adult learning theory and instructional design required.
- Develop and organize a wide range of training content based on business need
- Demonstrate a strong knowledge and understanding of adult learning theory, organizational development, project management and problem solving skills.
- Coordinate multiple activities in an organized and effective manner and to pull resources
together to meet deadlines. - Effectively facilitate live learning events in multiple settings: classroom, conference call, web
conference, etc. - Excellent written and verbal communication skills, including the ability to speak effectively to
large groups (up to 500 people) and present to key leadership teams. - Strong analytical skills to evaluate and report on the effectiveness of training programs.
- Adept interpersonal and consulting skills and the ability to work as a business partner with all leadership levels within the organization.
- Sales, Service, and Product Learning and Development
- Evolve learning strategy to develop the capabilities of our Team Members in the areas of Sales, Service and Product.
- Develop curriculum to support the enablement of the technical and vocational skills of our Team Members.
- Develop Team Member confidence by equipping them with easy to access and just in time product knowledge learning and support.
- Develop curriculum that allows Team Members to learn 'how to' skills behind selling and legendary service.
- Experience and ability to develop and design learning using a variety of modalities.
- Evaluation and Gap Analysis.
- Execute processes for measuring the results and impact of learning programs and solutions.
- Evaluate and implement strategies to improve delivery and ROI.
- Conduct ongoing gap analysis; recommend and develop solutions based on analysis.
- System Administration. Use the company-wide learning management system to support the execution of learning and development activities.
- Partner Relationships, Manage relevant vendor, faculty (internal and external), and consultant relationships, including contracting
- Ensure tractorization of programs with various faculty/vendors.
- 7+ years’ experience in designing, developing, deploying, facilitating, and evaluating learning and development programs.
- 2-3 years’ experience designing sales, customer service and/or product knowledge training.
- Retail experience preferred but not required.
- Bachelor’s degree from an accredited college or university with emphasis in Human Resource Development,
- Organizational Development, Adult Education, or related field. Master’s degree preferred.
- Any suitable combination of education and experience will be considered.
Meet Your Recruiter
Melissa Krieg
Senior Recruiting Consultant
Melissa has been recruiting within the Civil Engineering, Construction, and Architecture industries in Colorado the past 7 years. She thoroughly enjoys connecting and helping candidates & clients in finding the right fit. Melissa has a bachelor’s degree in social work with a minor in psychology from Southern Illinois University, and is looking forward to starting a new chapter with Corps Team.