Operations Clerk
Job Description
The Operations Clerk will be responsible for data analysis and data cleansing, accounts receivable assistance and research, and completing standard and non-routine business processes to support branch operations. This role requires strong analytical skills to identify discrepancies, interpret data, and resolve issues accurately and efficiently.
The Operations Clerk must be resourceful and self-directed, able to work independently to investigate problems, navigate multiple systems, and determine appropriate next steps with minimal supervision. A high level of curiosity and attention to detail is essential to ask the right questions, uncover root causes, and continuously improve data quality and processes.
This role can support multiple business units simultaneously and is critical to ensuring proper documentation, billing accuracy, invoicing, timely payment, and resolution of customer issues and administrative matters.
Role Definition and Key Responsibilities:
- Create and maintain safe working environment and culture within the organization
- Ability to create orders for quoted jobs or installation with multiple process in SAP oflimited complexity but with unique job requirements
- Strong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectations
- Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction
- Review, analyze, and cleanse data
- Actioning resolution for customer orders when purchase orders are flagged for non-compliance
- Able to perform non-routine tasks related to customer issues and resolution
- Resolves issues from 3rd party processer of customers’ orders of limited complexity
- 5%
- Results Driven Performance: High performing professionals focus on delivering results by actively utilizing available resources.
- Continuous Professional Development: Professionals should be committed to lifelong
- learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
- Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
- They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
- High school diploma or equivalent plus 3 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work
- Analytical mindset with strong problem-solving abilities
- Able to independently research and resolve discrepancies while balancing priorities and meeting deadlinesIntra-departmental communication for purpose of alignment/information sharing/guidance/leadership
- Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks
- Able to collaborate with other disciplines
- Ability to understand concepts in execution, broader organizational impact, and strong organization skills
- Understanding of general business concepts
- Exceptional communication skills
- Solid User of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint)
- ERP experience required
- Strong understanding of typical IT business tools; adapt at learning new programs quickly
- Fluency in a Field Service or a CRM application like (MS Field Service or MS CRM)
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Meet Your Recruiter
Kirsten Overlee
Senior Director Recruiting
Kirsten is a highly strategic, results oriented Senior Director of IT Recruiting with more than 20 years of experience attracting and retaining top quality candidates. She currently leads our outstanding IT and Engineering recruiting team and handles account management for some of Corps Teams top clients.
Prior to Corps Team, Kirsten was a Sr Recruiter for two well-known IT Staffing Firms and a Corporate Recruiter for MedImpact Healthcare Systems, Western Digital and Texas Instruments. Kirsten brings a unique expertise to the table based on her diverse recruiting background and has gained a reputation as a no-nonsense recruitment professional. Kirsten can draw upon a diverse history in Talent Acquisition, “Needle in a Haystack”, sourcing, recruitment and screening, Executive Search, Client Relationship Management, Account Management and Client Retention. Kirsten is an active professional member of SHRM and possesses a Bachelor of Business Administration with an emphasis in Management Information Systems. Kirsten has been with Corps Team for over ten years.
Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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