Operations Manager
Posted: 04/07/2026
Employment Type:
Direct Hire
Industry: Professional Services
Job Number: 17873
Field of Expertise: Operations
Remote Friendly: No
Job Description
Position Overview
Our client, a growing healthcare consulting firm located in Milton, GA is seeking a highly organized, hands-on Operations Manager to oversee and optimize day-to-day operations. This role will have direct operational oversight supporting the organization’s pharmacy business, which provides a national medication procurement and fulfillment solution and implements plan optimization services for pharmacy programs. The organization is focused on improving medication access and affordability, including support for brand-name maintenance and specialty medications, while helping employers and members reduce prescription costs.
This individual will play a key role in ensuring operational efficiency across the business, with a strong focus on service center operations, team leadership, process improvement, systems management, P&L Financial responsibility, Key Performance Indicator development, dashboard weekly and monthly reporting to include financials and drive redundancy and scalability. The ideal candidate will bring experience managing operations within a call center, service center, HR shared services, healthcare support, pharmacy support, or customer service-driven environment, along with strong working knowledge of phone systems, CRM platforms, reporting dashboards, P&L, and operational KPIs.
Key Responsibilities
Systems, Reporting & KPI Management
Qualifications
Ideal Candidate Profile
Our client, a growing healthcare consulting firm located in Milton, GA is seeking a highly organized, hands-on Operations Manager to oversee and optimize day-to-day operations. This role will have direct operational oversight supporting the organization’s pharmacy business, which provides a national medication procurement and fulfillment solution and implements plan optimization services for pharmacy programs. The organization is focused on improving medication access and affordability, including support for brand-name maintenance and specialty medications, while helping employers and members reduce prescription costs.
This individual will play a key role in ensuring operational efficiency across the business, with a strong focus on service center operations, team leadership, process improvement, systems management, P&L Financial responsibility, Key Performance Indicator development, dashboard weekly and monthly reporting to include financials and drive redundancy and scalability. The ideal candidate will bring experience managing operations within a call center, service center, HR shared services, healthcare support, pharmacy support, or customer service-driven environment, along with strong working knowledge of phone systems, CRM platforms, reporting dashboards, P&L, and operational KPIs.
Key Responsibilities
- Oversee the day-to-day operations of the organization’s service center and pharmacy support operations
- Ensure smooth execution of workflows across member/patient support, pharmacy-related service operations, staffing coordination, billing support, intake, and internal communication processes
- Support the ongoing growth and scalability of the business by identifying process gaps and implementing operational improvements
- Help ensure the service center effectively supports the organization’s mission of improving access, affordability, and fulfillment of prescription medications
- Directly manage a team of approximately 6 employees, with responsibility for helping scale the team to 7–10 employees by year-end and 20+ over time
- Provide day-to-day leadership, coaching, accountability, and development to team members
- Partner on hiring efforts and support onboarding and training of new employees to ensure they are ramped up quickly and effectively
- Foster a collaborative, service-oriented, and high-accountability team culture
- Evaluate existing workflows and identify opportunities to improve efficiency, consistency, and service delivery
- Pull and review calls for quality, coaching, and training purposes
- Continuously optimize service center workflows, call handling processes, and internal systems usage
Systems, Reporting & KPI Management
- Manage and optimize the organization’s technology stack, including:
- CRM platforms
- VOIP / call center phone systems
- contact management systems
- operational reporting tools / dashboards
- Track and report on key operational metrics and KPIs, including service center performance, team productivity, workflow efficiency, and business outcomes
- Utilize dashboards and reporting tools to provide visibility into operational health, trends, and areas for improvement
- Support operational budgeting, cost management, and overall P&L awareness
- Monitor operational profitability and identify ways to improve performance and efficiency
- Oversee operational support related to billing, receiving, and internal business processes
Qualifications
- 7+ years of operations management experience, ideally within a service center, call center, healthcare support, pharmacy support, customer service, HR Operations, or similarly fast-paced operational environment
- Proven experience managing people and leading teams in a high-service environment
- Strong background in process improvement, workflow optimization, and SOP development
- Experience managing or working within a call center / phone-based operation
- Hands-on experience with CRM systems, VOIP/call center phone systems, and operational dashboards/reporting tools
- Comfortable managing operational metrics, KPIs, and business performance
- Strong organizational, problem-solving, and decision-making skills
- Experience supporting or managing business functions such as staffing, HR coordination, billing, service operations, or healthcare/pharmacy-related support is highly preferred
- Strong communication and leadership skills with a hands-on, roll-up-your-sleeves mindset
- Must possess advanced Excel skills, with the ability to manage data sets, perform analysis, and support billing-related functions.
Ideal Candidate Profile
- Strong people manager who can lead, coach, and hold a team accountable
- Operationally minded and knows how to run a service center
- Comfortable being both strategic and hands-on
- Able to quickly identify inefficiencies and implement better processes
- Tech-savvy and confident managing CRM, phone systems, and reporting dashboards
- Thrives in an onsite, fast-growing environment where they can make an immediate impact
- Ideally brings experience from a healthcare, pharmacy, benefits, fulfillment, or service operations environment
Meet Your Recruiter
Danielle Potschantek
Senior Recruiting Consultant
Danielle joins Corps Team as a Senior Recruiting Consultant with over 20 years of Human Resource and Recruiting experience both on the staffing side and the corporate side. Danielle has experience managing the full recruitment lifecycle and developing efficient procedures to identify high-quality candidates. She has recruited for all levels in the organization and across multiple industries including technology, software, consulting, finance, and medical technologies.
Danielle is passionate about building strong relationships with her clients and matching high-caliber candidates to their open positions. Danielle is a member of SHRM and is a certified trainer in behavioral-based interviewing. She holds a Bachelor's degree from William Paterson University in Elementary Education and a Master’s degree from Fordham University in Human Resources Education.
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Discover Your Next Career Opportunity in Milton, Georgia! Nestled in the picturesque landscape of northern Fulton County, Milton offers job seekers a perfect blend of charming small-town atmosphere and vibrant opportunities for growth. Known for its upscale communities and equestrian culture, Milton boasts stunning parks like Bell Memorial Park and unique attractions such as the Birmingham Falls Art Gallery. With close proximity to Atlanta's thriving job market and famous landmarks like the American Prohibition Museum, Milton provides a work-life balance like no other. Explore our job listings today and unlock a fulfilling career in this inviting and dynamic region.