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Processing Specialist

Coraopolis, PA 15108

Posted: 07/02/2024 Employment Type: Contract Industry: Information Technology Job Number: 17067 Field of Expertise: Customer Support Remote Friendly: No

Job Description

Our client, a payment solutions company, is seeking a Processing Specialist for a 6+ month contract role located in Moon Township, PA. This role is fully onsite.

The role of the Processing Representative is to provide superior quality when processing each transaction. This includes following all ECSI processing policies and accurately completing transactions in a timely manner while also complying with federal student loan regulatory policies and procedures. The Processing Representative will also participate in team activities to support the ECSI service initiatives

Essential Duties and Responsibilities
  • Must be able to work independently on tasks assigned to you on a day-by-day basis
  • Must be able to perform all aspects of Basic Production including: sorting and distributing incoming mail utilizing the Global Search function to identify and route mail accurately when necessary
  • Responsible for learning, understanding and applying all student loan regulations, policies and procedures and passing regulation certification
  • Ability to utilize the following areas of SAL to research and resolve client issues: Primary window, memo, history, prior bills/billing history and credit bureau reporting.
  • Answer, investigate and/or initiate actions on customer inquiries, requests or complaints on all loan products and services efficiently from the following customer access channels: Team Support. Follow-up as required to ensure customer satisfaction
  • Responsible for answering inquiries from all customer access channels regarding basic loan/account information
  • Process all paperwork and adjustments received accurately to keep borrower accounts current including deferment, forbearance, cancellation, AmeriCorps, Loan Verification forms, and E-Oscar
  • Process loan intakes on behalf of the Department of Education
  • Utilize the Employee website to view scanned images to answer questions about submitted paperwork, view Electronic Bills and Current Account Balance screens to assist with payment questions and access historical information to check the status of electronic check and credit card payments
  • Responsible for continually updating personal knowledge of changes to company products/services, technology, regulations and policies and procedures, and call center practices and policies
  • Participate in training to improve skills, performance levels and overall personal development
  • Consistently exceed set performance standards for service quality, accuracy and volume. Work with supervisor to jointly set performance goals and determine methods of improving performance
  • Consistently meet established standards for adhering to shift, break, and lunch schedules to support production goals
Skills and Requirements:
  • High School Diploma Required
  • Excellent interpersonal and motivational skills
  • Innovative and highly motivated self-starter
  • Ability to work with minimum supervision
  • PC literacy
  • Detail oriented
  • Ability to read, analyze, and interpret Federal loan regulations and multiple, moderately complex internal support documentation platforms
Pay Rate- $17.24/ hour

Meet Your Recruiter

Gena Gonzales
Senior Recruiting Consultant

Gena has joined Corps Team with eight years of recruiting experience in several industries such as Engineering, Marketing, Healthcare, IT, Human Resources.  She also has experience in start-up and corporate environments with consultative full life cycle recruitment background, administrative support and HR background. She is skilled at building relationships with employees across all levels of an organization, multitasking and adapting to meet any changing organizational needs. Gena has a Bachelors degree in Journalism and a minor in Speech Communications. 

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About Coraopolis, PA

Ready to embark on a new career adventure? Explore our job opportunities in the vibrant area around Coraopolis, Pennsylvania! Located in Allegheny County, Coraopolis offers a unique blend of small-town charm and big-city perks. Nestled near the banks of the Ohio River, this area boasts a rich history, convenient access to Pittsburgh International Airport, and is a short drive away from popular attractions such as the Pittsburgh Zoo & PPG Aquarium, Heinz Field (home of the Pittsburgh Steelers), and PNC Park (home of the Pittsburgh Pirates). With numerous parks, delicious local cuisine options like the iconic Primanti Bros. sandwiches, and a thriving arts scene featuring galleries and theaters like the Carnegie Museum of Art and Heinz Hall, Coraopolis provides an ideal backdrop for your professional growth and personal enrichment. Don't miss out on the exciting opportunities awaiting you in this charming region!