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IT Service Delivery Technician

Du Bois, PA 15801

Posted: 04/01/2026 Employment Type: Contract Industry: Professional Services Job Number: 17861 Field of Expertise: InformationTechnology Remote Friendly: No

Job Description

Our client, a water technology provider, is seeking a IT Service Delivery Technician for a 6+ month contract opportunity located in DuBois, PA.  This role is fully onsite.

THE ROLE:
The Technician in IT Service Delivery is a vital role focused on the operational aspects of IT services within an organization. This position entails the hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software. The technician ensures optimal system performance, provides user support, and maintains accurate service documentation. With a commitment to service excellence, this role is essential for ensuring that IT services are delivered effectively and efficiently, aligning with business needs and enhancing user experience.

CORE RESPONSIBILITES:
  • Provide technical support to customers via phone, email, or in person
  • Troubleshoot and resolve hardware and software issues
  • Install and configure new equipment and software
  • Maintain and update existing systems
  • Train users on new technology and software Service Delivery Management:
  • Manage service requests and ensure timely resolution
  • Monitor service performance and identify areas for improvement
  • Collaborate with other teams to implement service improvements
  • Develop and maintain service level agreements (SLAs) Customer Relationship Management
  • Build and maintain relationships with customers
  • Understand customer needs and provide solutions
  • Gather feedback and address any concerns or issues
  • Communicate service updates and changes to customers Documentation and Reporting: • Document all service requests and resolutions
  • Maintain accurate inventory of equipment and software
  • Generate reports on service performance and customer satisfaction
  • Identify trends and make recommendations for improvement Project Management:
  • Assist in planning and implementing IT projects including but not limited to Network upgrade/dressing, manufacturing machine / IT tool support, UPS, and AV-related support.
  • Coordinate with cross-function team members and stakeholders to ensure project success
  • Monitor project progress and adjust plans as needed
  • Provide updates and reports to management on project status Quality Assurance:
  • Ensure all services and processes meet quality standards
  • Conduct regular audits and reviews to identify any issues or areas for improvement
  • Implement corrective actions as needed to maintain quality standards
  • Stay updated on industry best practices and incorporate them into service delivery processes.
High Impact Behaviors:
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
QUALIFICATIONS:
  • A bachelor’s degree in Computer Science, Information Technology, or a related field with at least 3-5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Proficiency in troubleshooting and resolving issues with computer systems, networking, and various software applications.
  • Strong customer service skills with the ability to communicate effectively with nontechnical users.
  • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are highly desirable.
  • Excellent problem-solving abilities to diagnose and resolve technical issues promptly.
  • Ability to work well in a team environment and collaborate with other IT professionals.

Pay Rate- $30.00- $34.80/hour 
 

Meet Your Recruiter

Gena Gonzales
Senior Recruiting Consultant

Gena joined Corps Team in 2021 and has over 12 years of recruiting experience focusing on IT, Engineering and Professional Services. She also has experience in start-up and corporate environments with consultative full life cycle recruitment background, administrative support and HR background. She is skilled at building relationships with employees across all levels of an organization, multitasking and adapting to meet any changing organizational needs. Gena has a Bachelors degree in Journalism and a minor in Speech Communications.   

Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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About Du Bois, PA

Ready to embark on your next career adventure in the breathtaking Du Bois, Pennsylvania area? Nestled in the heart of the Keystone State, this charming region offers a perfect blend of natural beauty and bustling opportunities for growth. With its close proximity to the stunning Allegheny National Forest and picturesque Rockton Mountain, Du Bois provides a serene escape for outdoor enthusiasts and a vibrant cultural scene for art lovers at the Winkler Gallery of Fine Art. Indulge in the local delicacies like the famous Pennsylvania Dutch cuisine while catching a show at the Paul G. Reitz Theater. Join us in exploring job listings in this captivating region and carve out a fulfilling career amidst the unique charm and endless possibilities that Du Bois has to offer.