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Project Support Associate

Cementville, IN 47130

Posted: 09/24/2025 Employment Type: Contract Industry: Information Technology Job Number: 17568 Field of Expertise: Creative Services Remote Friendly: No

Job Description

Our client, a payment solutions company, is seeking a Project Support Associate for a 12+ month contract role located in Jeffersonville, IN. This role is fully onsite and the shift is Wednesday- Saturday, 8:00 AM to 7:00 PM.

Job Summary: 

As a Project Support Associate, you will Provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners
 
Responsibilities:
 
  • In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
  • Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.  
  • Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
  • Schedule and complete installations of company products. 
  • Stay current with all equipment options, features and functions as it relates to the vendor/product.
  • Meet or exceed production, quality, and attendance objectives of the department.
  • Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces.  Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.  
  • Provide tier 2 support for products released to Customer Service
  • Other duties as required by business conditions or as assigned.
 
Education:
  • High school education
 
Experience, Knowledge and Skills:
  • At least 1 year experience providing technical support to end users. 
  • Fundamental knowledge of the overall Bankcard Industry.  
  • Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
  • Knowledgeable of company policies, procedures, products and services. 
  • Working knowledge of Microsoft Office and Google G-Suite applications. 
  • Ability to type at least 40 words per minute. 
  • Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.  

Pay Rate $17.74-$19.74/hour.
 

Meet Your Recruiter

Gena Gonzales
Senior Recruiting Consultant

Gena joined Corps Team in 2021 and has over 12 years of recruiting experience focusing on IT, Engineering and Professional Services. She also has experience in start-up and corporate environments with consultative full life cycle recruitment background, administrative support and HR background. She is skilled at building relationships with employees across all levels of an organization, multitasking and adapting to meet any changing organizational needs. Gena has a Bachelors degree in Journalism and a minor in Speech Communications.   

Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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About Cementville, IN

Ready to embark on a new career adventure in Cementville, Indiana? This charming town nestled in the heart of Indiana offers a perfect blend of small-town charm and big-city opportunities. With a rich cultural scene boasting art galleries and theaters, along with delicious local cuisine to indulge in, there's no shortage of things to explore. Home to various parks and recreation areas, as well as being close to sports events like the Indianapolis Colts, Cementville provides a vibrant backdrop for both work and play. Don't miss out on the growth opportunities and enchanting features this area has to offer – start your job search today and discover the exciting possibilities waiting for you in Cementville, Indiana!