Team Member Fund Assistant
Job Description
Summary
This is a Customer Service facing role with working hours between 8am-5pm local CST time. This candidate will handle answering phone calls, responding to emails, and assisting with Team Member Assistance Fund Requests for Team Members who are experiencing financial hardships for a multitude of different reasons, such as:
- Natural Disaster such as wildfire, hurricane, flood, tornado, or earthquake.
- Serious Illness or Injury of the Team Member, spouse, domestic partner and/or eligible dependent(s)*.
- Death of the Team Member, spouse, domestic partner, and/or eligible dependent(s)*.
- Catastrophic or Extreme Circumstances such as fire, home damage, robbery, arson, assault, or domestic abuse.
- Housing Instability of a Team Member and eligible dependent(s) who is facing eviction or foreclosure, or experiencing homelessness.
Must Haves
- Great communication skills
- Detail oriented
- Able to handle high tense and potentially emotional situations
- Work through difficult situations and escalations
- Time management skills
- Microsoft Excel and Outlook skills
Pluses
- Customer Service experience
- Benefits experience
- Understand leave of absence needs
- Experience working with a Public Charity or similar experience
Pay Rate- $20.00- $20.69/hour
Meet Your Recruiter
Danielle Potschantek
Senior Recruiting Consultant
Danielle joins Corps Team as a Senior Recruiting Consultant with over 20 years of Human Resource and Recruiting experience both on the staffing side and the corporate side. Danielle has experience managing the full recruitment lifecycle and developing efficient procedures to identify high-quality candidates. She has recruited for all levels in the organization and across multiple industries including technology, software, consulting, finance, and medical technologies.
Danielle is passionate about building strong relationships with her clients and matching high-caliber candidates to their open positions. Danielle is a member of SHRM and is a certified trainer in behavioral-based interviewing. She holds a Bachelor's degree from William Paterson University in Elementary Education and a Master’s degree from Fordham University in Human Resources Education.