Technical Customer Service Representative
Posted: 03/27/2026
Employment Type:
Contract
Industry: Professional Services
Job Number: 17853
Field of Expertise: Customer Support
Remote Friendly: No
Job Description
Our client, a water technology provider, is seeking a Technical Customer Service Representative for a 6+ month contract-to-hire opportunity located in Morton Grove, IL. This role is fully onsite.
This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.
Core Responsibilities:
This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.
Core Responsibilities:
- Receive and accurately process customer orders.
- Verify and edit customer orders for completeness.
- Enter orders in LN, eLogia, and ESP-REP systems.
- Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
- Maintain an accurate customer order database.
- Generate inter-departmental inquiries for product availability and expedite requests.
- Evaluate stock availability against shipping schedules.
- Perform other duties as assigned by the Customer Service Supervisor or Manager.
- 3+ years of customer service experience in a technical product line (B2B preferred).
- Two years of college or technical schooling, or five years in a technical position.
- Proficiency in Microsoft Office
- Experience in an ERP or CRM system, SAP or salesforce preferred
- Strong customer advocacy skills.
- Technical aptitude and solid math skills.
- Ability to work independently and self-motivate.
- Adaptability to a fast-paced environment.
- Proficiency in a second language is a plus.
- Commitment to teamwork, professionalism, and excellent customer service.
- Ability to manage multiple tasks and prioritize effectively.
- Strong business acumen, organizational skills, time management, and attention to detail.
Meet Your Recruiter
Melissa Krieg
Senior Recruiting Consultant
Melissa has 9 years of technical recruiting experience within IT, Engineering, and Professional Service industries. She thoroughly enjoys connecting and helping candidates & clients in finding the right fit. Melissa has a bachelor’s degree in social work with a minor in psychology from Southern Illinois University.
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Discover exciting job opportunities in and around Morton Grove, Illinois! Nestled in Cook County, this vibrant area offers a perfect blend of suburban charm and urban convenience. With easy access to nearby Chicago, Morton Grove provides a wealth of growth opportunities in diverse industries. Imagine working near the breathtaking Galloping Ghost Arcade, engaging with the local arts scene at Gallery Park, or enjoying delicious deep-dish pizza at Giordano's. From cheering on the Chicago Cubs at Wrigley Field to exploring the Morton Grove Prairie Nature Preserve, this region boasts a unique culture and endless possibilities for personal and professional growth. Explore our job listings today and take the first step towards an exciting career in Morton Grove!